Datarails

FP&A Integration Specialist

Datarails

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $100,000 - $125,000 per year

Job Level

JuniorMid-Level

Tech Stack

ERPJavaScriptPythonSQL

About the role

  • Work as part of our customer success team to deliver data integrations into our product
  • Lead the data integration parts of the solution, with many customers/technologies
  • Work closely with R&D on new integrations and improvements of existing integrations
  • Support and assist the product support team on integration-related issues
  • Collaborate with Product, Sales, and Engineering and influence cross-functional action
  • Lead customer calls related to integrations and resolve complex sync/config issues
  • Turn customer insights into product improvements and advocate fixes

Requirements

  • 2–4 years supporting ERP/CRM or financial integrations, or in B2B SaaS/iPaaS support/solutions
  • Track record resolving complex sync/config issues in ERPs like NetSuite, Sage Intacct, Salesforce, QuickBooks (Online/Desktop), or Xero
  • 1–3+ years of middleware experience with tools like Workato, TIBCO Scribe, MuleSoft or similar platforms
  • Ability to turn customer insights into product improvements. Spot patterns, advocate fixes, and drive change
  • Strong decision-making skills under uncertainty, with a knack for looking outside the box for solutions
  • Clear, confident communicator. Easily able to explain technical behavior to any audience
  • Experience using support tools ( Zendesk, Postman, JIRA, Salesforce , etc.) and collaborating with Product, Sales, and Engineering
  • Basic knowledge of APIs , file formats (CSV, JSON), and accounting integrations
  • Curious, adaptable, and customer-focused mindset
  • Willing to lead customer calls and influence cross-functional action
  • Exposure to SFTP, SQL, and interpreting JSON/API payloads
  • Nice to Haves:
  • Workato Expertise/Certifications
  • Hands-on Zendesk experience (macros, triggers, custom objects)
  • Scripting skills (Python, JavaScript) for handling large data sets
  • Familiarity with ODBC SQL servers, query writing, or DB user setup
  • Background in FinTech, accounting, or HR software
  • Experience delivering technical training or enablement