Senior Financial Analyst
Health Catalyst
Implementation Team Manager, FP&A
Datarails
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead and manage a team of Implementation CSMs, hire, train, coach, and mentor team members.
- Oversee multiple implementation projects, review project plans, timelines, scoped hours, and approve handoff to live.
- Serve as escalation point for customers and team on issues; provide guidance and support on calls.
- Conduct status meetings with customers and provide project updates; manage a small portfolio (~2-4) of customers.
- Collaborate with sales, live, and product teams; provide product feedback and be part of Product expert group.
- Continuously improve implementation processes and methodologies; maintain Implementation playbook and subprocesses.
Requirements
- 5+ years of industry experience and/or 1.5+ years of experience at Datarails, ideally in a customer-facing role.
- Ability to operate independently and work with management to improve organization operations.
- History of building and maintaining strong collegial relationships, knowledge-sharing, and mentorship of team members.
- Preference for candidates with experience as an onboarding buddy for new hires.
- Strong communication skills; navigate difficult conversations and raise red flags.
- Strong customer skills; able to serve as escalation point and lead challenging implementations.
- In-depth understanding of Datarails' products, sales, and processes.
- Demonstrated track record of success in current role within Datarails.
- Strong relationships with key internal stakeholders and deep understanding of company's customer base.
