FP&A Implementation Team Manager
Datarails
FP&A Implementation Manager
Datarails
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage and lead a team of implementation CSMs, including hiring, training, coaching, mentorship, and performance reviews. Oversee multiple implementation projects, be technical focal point, manage project plans, timelines, and scoped hours, and approve handoffs to live. Serve as escalation point for customers and team, conduct status meetings, provide project updates, and manage a small portfolio (~2-4) of customers. Collaborate with sales, live team, and product teams; provide product feedback; be part of Product expert group; give feedback to pre-sales on scoping; improve implementation processes and playbook.
Requirements
- 5+ years of industry experience and/or 1.5+ years of experience at Datarails, ideally in a customer-facing role. Ability to operate independently and work with management to improve the organization operations. History of building and maintaining strong collegial relationships, knowledge-sharing, and mentorship of team members. Preference may be given to candidates with experience as an onboarding buddy for new hires. Strong communication skills; able to navigate difficult conversations and raise red flags. Strong customer skills; prepared to serve as an escalation point and take point on challenging customer implementations. In-depth understanding of Datarails' products, sales, and processes. Demonstrated track record of success in current role within Datarails. Strong relationships with key internal stakeholders and deep understanding of the company's customer base.
