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IT Support, Dutch
DATAflorIT Support Specialist assisting Dutch-speaking clients via phone and online support systems. Performing technical support duties and collaborating with various departments in DATAflor to resolve inquiries.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates fluency in German and Dutch, providing exceptional technical support and customer service for DATAflor software. Capable of developing training materials and conducting seminars to enhance user experience.
Highest-signal resume keywords
Fluent In GermanFluent In DutchTechnical SupportCustomer Service OrientationExcellent Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Soft Skills
Enthusiastic About TechnologySolution-Oriented MindsetHelpful Attitude
Tools & Technologies
DATAflor Software
About the role
Key responsibilities & impact- Provide active, friendly technical support to our Dutch-speaking customers by phone and via online support systems for our DATAflor software.
- Respond to all software-related inquiries and develop effective solutions.
- Independently coordinate with other departments to find the best solution for customers.
- When required, conduct online seminars and project trainings, and create training concepts and training videos.
Requirements
What you’ll need- Fluent in German and Dutch, both written and spoken
- Enthusiastic about technology and IT
- Strong customer and service orientation
- Enjoy working with customers and have a helpful attitude
- Excellent communication skills and a solution-oriented mindset
Benefits
Comp & perks- Excellent technical equipment
- Onboarding and training for the necessary systems and processes
- Collegial and appreciative work environment
- Permanent employment with an indefinite contract under the company’s own pay model
- 30 days annual leave
- Bridge days after nationwide public holidays always off
- Christmas Eve and New Year’s Eve always off (without deduction of vacation days)
- Additional vacation days based on length of service
- Accident insurance that also applies in private life
- Modern office equipment, height-adjustable desks
- Flexible working hours (40 hours/week; other arrangements possible)
- Up to 2 days per week remote work possible
- Bike leasing
- Easy to reach by public transport and car; ample parking
- Lockable shelter for bicycles and e-scooters
- Free charging for e-cars, e-bikes and e-scooters
- Free beverages, fruit basket, and shower facilities
- Subsidised lunch: varied meals from Meyer Menü
- Attractive nearby running routes, table football and much more