Technical Support Analyst – Junior
Data System
full-time
Posted on:
Location Type: Hybrid
Location: Limeira • Brasil
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- Assist customers via phone, chat, or email, providing functional Level I support
- Log and correctly classify tickets in the system.
- Apply standardized procedures to resolve recurring errors and inquiries.
- Escalate more complex tickets to Level II with a complete and clear history.
- Update the knowledge base with simple and recurring solutions.
- Adhere to company policies, procedures and standards related to the workplace and implemented management systems.
- Ensure the safekeeping, maintenance, and organization of materials, equipment and documentation under your responsibility, as well as the cleanliness and order of the workplace.
- Perform other tasks related to your role and work procedures as required.
Requirements
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Completed Bachelor's degree in Administration, Information Technology, or related fields
- Knowledge of ERP systems or management software
- Experience with customer support tools (e.g., ticketing systems, chat, email)
- Basic knowledge of networking, remote access, and user support
Benefits
- Health insurance
- Dental insurance
- Childcare assistance
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft OfficeExcelWordOutlookERP systemscustomer support toolsticketing systemsnetworkingremote accessuser support
Soft skills
customer servicecommunicationproblem-solvingorganizationadherence to policiesattention to detailescalationknowledge management
Certifications
Bachelor's degree