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Employee Engagement and Development Coordinator
Darkhorse Tech, Inc.Employee Engagement and Development Coordinator at Darkhorse Tech responsible for fostering a positive, growth-oriented environment. Collaborating with Leadership Team to drive employee engagement and development.
About the role
Key responsibilities & impact- Design and implement tailored career development programs to ensure employees achieve their long-term goals while delivering exceptional service to clients.
- Foster connections between team members through meaningful engagement initiatives, such as CrewHu badge customization and mentorship programs, to enhance collaboration and morale.
- Conduct quarterly one-on-one meetings with each employee to understand their "WHY" and provide access to resources and shadowing opportunities with senior technicians.
- Continuously refine onboarding processes, ensuring new hires are set up for success from day one.
- Develop and maintain robust feedback mechanisms, such as regular surveys and follow-up sessions, to track and improve engagement and satisfaction levels.
- Enhance leadership capabilities by developing programs that identify and grow future leaders within the company.
- Implement innovative tools and approaches to keep engagement initiatives fresh, relevant, and impactful.
- Partner with the VP of People and Culture and other members of the Leadership Team to align employee development with company-wide strategic goals, ensuring team success over individual silos.
- Lead by example, setting a high standard of professionalism and engagement in all interactions.
- Mentor teams responsible for implementing engagement programs, encouraging continuous improvement and innovation.
- Build and nurture strong relationships with employees and leaders, ensuring open communication and alignment across all levels of the organization.
- Develop and track KPIs related to employee engagement, career development, and retention, ensuring alignment with Darkhorse Tech’s strategic goals.
- Provide transparent reporting to the Leadership Team on the progress and impact of initiatives, using data to refine and improve strategies.
- Regularly analyze employee feedback, engagement data, and industry trends to inform decisions and keep Darkhorse Tech at the forefront of employee experience best practices.
- Assist with additional HR responsibilities as needed or when VP of People and Culture is out of office
- Assist with interviewing, hiring, and onboarding process as needed (e.g., reviewing resumes, candidate outreach, scheduling interviews with Managers)
- Assist with employee issues and inquiries
Requirements
What you’ll need- Bachelor's degree in human resources or business administration, or equivalent experience is preferred
- 1-2 years of experience with employee engagement and learning & development (IT or MSP environment is strongly preferred)
- Excellent verbal and written communication skills
- Excellent organizational and planning skills
- Active listening skills
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data AnalysisKPI DevelopmentOnboarding ProcessesFeedback MechanismsMentorship Programs
Soft Skills
Active ListeningCollaborationRelationship BuildingProfessionalismContinuous Improvement