IT Help Desk Technician

Darkhorse Tech, Inc.

Help Desk Technician assisting clients with IT issues via phone, email, and chat. Support for hardware, software, and specialized dental imaging products at Darkhorse Tech.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $40,000 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more

Requirements

What you’ll need

1-2 years of tech support experience is preferred
1-2 years of customer service experience
Bachelor’s degree in Information Technology or Computer Science is preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Darkhorse Tech, Inc. Website LinkedIn All Job Openings 11 - 50 employees Founded 2012 ⚕️ Healthcare Insurance 🔒 Cybersecurity Healthcare Insurance
Cybersecurity
IT Services Darkhorse Tech, Inc. is a company specializing in IT solutions tailored specifically for dental practices. With a focus on providing seamless and reliable IT services, they assist dental offices in maintaining HIPAA compliance and integrating technology across multiple practices. Their dedicated team offers rapid response support, ensuring dental professionals can concentrate on patient care rather than IT issues. IT Help Desk Technician Job not on LinkedIn 🔥 5 minutes ago 🇺🇸 United States – Remote 💵 $40k - $45k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Communicate with vendors to request service, update, and resolve open tickets
Adhere to established methods for responding to and documenting support requests
Perform maintenance tasks on end user devices
Provide ongoing user training and self-fix solutions to clients
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Handle technical requests such as password resets, drive mapping, and user accounts setup
Provide limited Saturday coverage as part of an on-call rotation schedule
Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more 🎯 Requirements
1-2 years of tech support experience is preferred
1-2 years of customer service experience
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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingconfigurationadministrationdiagnostic proceduresuser trainingpassword resetsdrive mappingMicrosoft WindowsMicrosoft Office

Soft Skills

customer servicecommunicationproblem-solvinginterpersonal skillsorganization

Certifications

Bachelor’s degree in Information TechnologyBachelor’s degree in Computer Science