Daniel Law

Junior Infrastructure Analyst

Daniel Law

full-time

Posted on:

Location Type: Remote

Location: Remote • Brasil

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Job Level

Junior

Tech Stack

AzureVoIP

About the role

  • Will work in the office Support / Service Desk team, providing remote and on-site support to our users, who are currently located throughout Brazil.
  • Typical responsibilities include:
  • Responsible for supporting internal users for IT Level 1 services and occasionally Level 2;
  • Administration of Software Inventory control (licenses);
  • Support for procedures on the Office 365 platform;
  • Support for procedures in Microsoft AD / Azure AD;
  • Support for procedures in Microsoft SharePoint;
  • Support for procedures in Microsoft Intune;
  • Responsible for and mediating technical tickets for repairs or services with vendors, including following up on maintenance visits performed by vendors at the São Paulo branch - Itaim Bibi;
  • Preparing computers to the company standard (creating and applying images);
  • Handling physical relocations and preventive maintenance of IT equipment;
  • Documenting various procedures;
  • Creating, removing and modifying domain users;
  • Supporting office systems as required;
  • VOIP telephony support – basic handset support and Level 1 platform support;
  • Investigating infrastructure issues (basic knowledge of networking, switches, firewalls and cabling).

Requirements

  • A completed university degree is required.
  • Responsible for supporting internal users for IT Level 1 services and occasionally Level 2;
  • Administration of Software Inventory control (licenses);
  • Support for procedures on the Office 365 platform;
  • Support for procedures in Microsoft AD / Azure AD;
  • Support for procedures in Microsoft SharePoint;
  • Support for procedures in Microsoft Intune;
  • Responsible for and mediating technical tickets for repairs or services with vendors, including following up on maintenance visits performed by vendors at the São Paulo branch - Itaim Bibi;
  • Preparing computers to the company standard (creating and applying images);
  • Handling physical relocations and preventive maintenance of IT equipment;
  • Documenting various procedures;
  • Creating, removing and modifying domain users;
  • Supporting office systems as required;
  • VOIP telephony support – basic handset support and Level 1 platform support;
  • Investigating infrastructure issues (basic knowledge of networking, switches, firewalls and cabling).
Benefits
  • You will do well if you are familiar with:
  • ITIL
  • Hardware and Software Inventories
  • Operating System: Microsoft Windows 10
  • Remote Support: TeamViewer
  • Computer Networks
  • TCP/IP protocol
  • Structured cabling
  • Switches
  • Microsoft 365
  • Exchange Online
  • Outlook
  • Teams
  • Word, Excel and PowerPoint
  • Microsoft networking
  • Access control
  • Active Directory
  • GPO
  • DHCP
  • DNS
  • File Server
  • Endpoint Security: Kaspersky
  • VOIP
  • Additional knowledge:
  • Technical English
  • A completed university degree is required.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
IT Level 1 supportIT Level 2 supportSoftware Inventory administrationOffice 365Microsoft ADAzure ADMicrosoft SharePointMicrosoft IntuneVOIP telephony supportnetworking
Soft skills
communicationproblem-solvingdocumentationmediationorganization
Certifications
university degree