Service Engineer
Danfoss
full-time
Posted on:
Location Type: Office
Location: Petaling Jaya • 🇲🇾 Malaysia
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support the Danfoss Drives regional competence center to provide high level technical support remotely or on the field
- Respond to technical questions regarding Danfoss Drive products and applications from global product teams and local technical support teams across Asia-Pacific
- Provide field service technical support to countries within APR when required
- Plan and prioritize technical support requests and maintain required KPIs for response
- Ensure successful outcome of service together with internal and external stakeholders
- Establish and maintain good business relationships with relevant stakeholders
- Continuously develop technical know-how, new technology trends, new products and product features
Requirements
- Bachelor’s degree / polytechnic graduate in electrical / mechatronics / automation engineering
- 3 or more years of relevant working experience
- High technical knowledge and troubleshooting skills on drive products and applications
- Willingness to travel across APR to provide hands-on technical support
- Ability to build relationships and trust across product and technical support teams in different countries
- Strong verbal and written communication skills in English
- Experience in working for matrix management and cross-functional collaboration
- Customer, service and solution minded
Benefits
- 13th salary
- Annual bonus
- Paid vacation
- Pension plans
- Personal insurance
- Mentoring and training
- Access to global opportunities
- Flexibility, autonomy and support for work-life balance
- Inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical supporttroubleshootingdrive productsautomation engineeringmechatronicselectrical engineeringKPI managementfield servicetechnical know-hownew technology trends
Soft skills
relationship buildingtrust buildingcommunication skillscustomer servicesolution-oriented mindsetcross-functional collaborationmatrix managementprioritizationstakeholder managementteamwork
Certifications
Bachelor’s degreepolytechnic graduate