Danfoss

Customer Service Specialist, Ukrainian

Danfoss

full-time

Posted on:

Location Type: Office

Location: Sofia • 🇧🇬 Bulgaria

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Job Level

Mid-LevelSenior

Tech Stack

SFDC

About the role

  • Handling general pre- and post-sales customer queries, calls, orders, and claims over phone or email to determine what products they need and by when.
  • Providing basic technical support & advisory.
  • Collaborating with Sales, Logistics, Fulfillment, and Warehouse teams to ensure that we are delivering to our customer’s expectations.
  • Supporting fellow Customer Service team members, if needed.
  • Order handling including handling incoming orders, releasing blocked orders.
  • Managing data quality in SAP and CRM system - prices, extending products etc.
  • Support reporting to Customer Services Manager, bonus management, and the Annual Price Review (APR) process.
  • Registering all customer queries in CRM (Salesforce.com) and following up when needed.
  • Contributing to digital transformation to support excellent customer experience.

Requirements

  • Bachelor's degree is preferred.
  • Experience in Customer Service or Sales role.
  • Proficiency in SAP (required), and Salesforce.com experience is an advantage.
  • Strong interpersonal and communication skills.
  • Great attention to detail with ability to multi-task.
  • Customer Centric with a result-driven approach.
  • Open to change and looking for continuous improvement areas in processes.
  • Team player with good problem-solving and time management skills.
  • Fluency in English and Ukrainian is essential.
Benefits
  • Competitive salary and benefits package tailored to your experience.
  • Hybrid work model with flexible hours and an office in Sofia.
  • Extensive onboarding and continuous learning opportunities.
  • Clear career development path within a global organization.
  • A collaborative, supportive, and inclusive culture where your ideas matter.
  • The chance to contribute to a sustainable future through innovative, energy-efficient solutions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SAPSalesforce.comdata quality managementorder handlingtechnical support
Soft skills
interpersonal skillscommunication skillsattention to detailmulti-taskingcustomer centricresult-drivenproblem-solvingtime managementteam playeradaptability
Certifications
Bachelor's degree