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Workers Compensation Customer Service Representative
Dane StreetCustomer Service Representative processing new cases and handling client interactions at Dane Street, a healthcare and insurance services company.
About the role
Key responsibilities & impact- Intake new cases and review/verify information and requests.
- Draft cases by entering information into the Dane Street system, AccessDS.
- Work with client on any information missing pertinent to processing claim.
- Assign/schedule new cases to physicians for review based on guidelines.
- Ensure that the assigned physician has no conflict of interest.
- Monitor, process and track cases to ensure we meet deadlines.
- Update clients frequently on cases in progress.
- Ensure proper documentation for specified cases is provided to the client.
Requirements
What you’ll need- An Associate’s Degree is preferred.
- Business experience in a healthcare and/or insurance setting is preferred.
- Present exceptional communication skills with a clear understanding of company business lines.
- The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
- Computer literacy and typing skills are essential.
Benefits
Comp & perks- medical, dental, and vision coverage for you and your family.
- voluntary life insurance options for you, your spouse, and your children.
- other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans.
- basic life insurance, short-term disability, and long-term disability coverage at no cost.
- generous paid time off policy.
- 401k plan with a company match.
- Apple equipment and a media stipend for remote workspace.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrycase managementdocumentationcritical thinkingtime managementcomputer literacytyping skills
Soft Skills
communicationattention to detailorganizational skills
Certifications
Associate’s Degree