Dane Street

IME Operations Manager

Dane Street

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Oversee and ensure the overall profitability of the regional operations center.
  • Driving revenue growth by delivering excellent Customer service.
  • Meeting scheduling best practices and turnaround time requirements.
  • Ensuring timely delivery of high quality reports.
  • Managing client inquiries in a timely manner.
  • Ensuring that client invoices adhere to the agreed upon fee schedule.
  • Overseeing the proper selection of physicians.
  • Building relationships with key physicians to ensure panel retention.
  • Monitor key performance metrics of individual Customer Service Representatives (CSR) and Quality Assurance (QA) Specialists.
  • Conduct performance evaluations that are timely and constructive.
  • Responsible for hiring new staff members based on increased referral volume and/or the addition of new clients.
  • The Operations Manager may be requested to join the Sales staff for client visits on an as needed basis.
  • Plans and organizes daily activities related to production and operations.
  • Measures productivity by analyzing performance data, financial data, and activity reports.

Requirements

  • An Associate’s Degree or Bachelor’s Degree is preferred.
  • Business experience in a healthcare and/or insurance setting is preferred.
  • Business experience in a Worker’s Compensation and/or Auto insurance setting is preferred.
  • NY IME experience preferred.
  • Present exceptional communication skills with a clear understanding of company business lines.
  • The ability to apply critical thinking, manage time efficiently and meet specific deadlines.
  • Computer literacy and typing skills are essential.
  • Any lifting, bending, traveling, etc. required to do the job duties listed above.
  • Long periods of sitting and computer work.
  • Supply and support their own internet services.
  • Maintaining an uninterrupted internet connection is a requirement of all work from home position.
Benefits
  • We offer generous Paid Time Off, excellent benefits package and a competitive salary. If you want to work in an exciting, fast-paced environment where you can provide meaningful contributions, then we encourage you to apply.
  • medical, dental, and vision coverage for you and your family
  • voluntary life insurance options for you, your spouse, and your children
  • other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans
  • basic life insurance, short-term disability, and long-term disability coverage at no cost
  • generous paid time off policy
  • 401k plan with a company match
  • Apple equipment and a media stipend are provided for remote workspace

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisperformance evaluationreportingcustomer servicetime managementcritical thinkingcomputer literacytyping skills
Soft skills
communicationrelationship buildingorganizational skillsleadershipproblem-solving
Certifications
Associate’s DegreeBachelor’s Degree