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Hospital IT Support Technician – Help Desk, User Support
Délégation à la Recherche Clinique et à l'Innovation - GHT VarTechnicien support informatique pour le Centre Hospitalier de Hyères. Assurant hotline, diagnostics Windows/Microsoft 365, gestion des tickets et interventions de proximité.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Level 0 and Level 1 user support, including request intake, qualification, and traceability. Capable of utilizing ticketing systems and remote maintenance tools while ensuring effective communication and documentation throughout the support process.
Highest-signal resume keywords
Level 0 And Level 1 User SupportTicketing Systems ProficiencyWindows 11 KnowledgeMicrosoft 365 ProficiencyActive Directory Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User SupportRequest QualificationIncident DocumentationWindows 10 And 11 DiagnosticsMicrosoft 365 ApplicationsActive Directory ManagementBasic PowerShell KnowledgeCybersecurity Rules KnowledgeRemote Maintenance ToolsIT Asset Management
Soft Skills
Active ListeningUser CommunicationStress ManagementService OrientationSelf-Motivation
Tools & Technologies
Ticketing SystemRemote Access ToolsMicrosoft TeamsSharePointOneDriveWordExcelPowerPoint
Industry Keywords
Healthcare Sector KnowledgeContinuity Of CareData ProtectionInformation Systems Security
About the role
Key responsibilities & impact- Provide Level 0 and Level 1 user support for Hyères Hospital
- Take overall ownership of user requests
- Receive requests by phone, portal, email, or ticketing system
- Systematically log requests to ensure traceability
- Qualify, prioritize, categorize, and document incidents and service requests
- Route requests to the appropriate teams when resolution exceeds Level 0 and Level 1 support
- Follow up with users through resolution, escalation, or closure
- Regularly inform users of the progress of their requests
- Provide first-level support for workstations, peripherals, printing, accounts, email, office applications, and collaboration tools
- Perform initial diagnostics on Windows 10 and 11, Microsoft 365, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint
- Apply procedures relating to access, passwords, permissions, printers, peripherals, and user requests
- Use remote maintenance and remote access tools when authorized
- Assist with equipment preparation, workstation installation, peripheral checks, and deployments
- Contribute to updating the knowledge base, quick-reference guides, and user documentation
- Report recurring incidents and contribute to continuous support improvement
- Occasionally participate in on-site support or deployments in Toulon and Hyères
- Contribute to monitoring support metrics
- Report activities to the service desk manager
Requirements
What you’ll need- Level 0 and Level 1 user support, request intake, qualification, and traceability
- Proficiency with ticketing systems, remote maintenance, remote access, and IT asset management tools
- Strong knowledge of Windows 11 and the end-user workstation environment
- Proficiency with Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, and Microsoft 365 from an end-user perspective
- General knowledge of Active Directory: accounts, groups, access permissions, and passwords in accordance with procedures
- Basic PowerShell knowledge is a plus for running simple, controlled scripts
- Knowledge of internal procedures for request escalation and user communications
- Knowledge of cybersecurity rules: confidentiality, phishing, MFA, session locking, and permissions management
- Knowledge of the healthcare sector and the constraints of continuity of care is a plus
- Ability to welcome users, listen actively, and clarify their requests
- Ability to qualify, prioritize, document, and track a request or incident
- Ability to diagnose simple incidents and apply resolution procedures
- Ability to resolve common Level 0 and Level 1 incidents
- Ability to escalate to the appropriate support level while maintaining user follow-up
- Ability to implement data protection and information systems security requirements
- Ability to write clear, actionable tickets
- Ability to use authorized remote maintenance and support tools
- Ability to contribute to drafting or updating practical guides and quick-reference guides
- Self-motivated, responsive, service-oriented, and able to manage stress and unexpected situations
Benefits
Comp & perks- Additional leave days (RTT)
- 75% public transportation reimbursement
- CGOS benefits
- Training
- On-site gym
- Sustainable Mobility Allowance
- Occasional remote work may be available, subject to the applicable policy, service desk organization, and operational requirements