Director, Treatment Experience Strategy & Operations

Cytokinetics

Director of Treatment Experience Strategy at Cytokinetics leading initiatives for patient access and engagement. Managing vendor relationships and cross-functional collaborations to enhance patient experience and operational excellence.

Posted 6/11/2026full-timeSouth San Francisco • California, Pennsylvania • 🇺🇸 United StatesLead💰 $220,500 - $257,250 per yearWebsite

About the role

Key responsibilities & impact

Align patient services initiatives with organizational goals, compliance standards, and market access strategies
Manage vendor relationships to deliver high quality services and operational excellence
Drive digital-first strategies for patient engagement and identify technology solutions
Define and refine key performance metrics by leveraging patient analytics and customer feedback
Provide oversight of the Treatment Experience budget and forecast
Collaborate cross-functionally with all external vendors and internal stakeholders

Requirements

What you’ll need

Bachelor’s Degree required
Advanced Degree Preferred (Pharm-D or Master’s Degree)
10+ years of relevant working experience in Patient Services function
Proven experience in strategic planning and optimizing organizational effectiveness
Track record of successfully managing and leading vendor relationships
Strong functional knowledge of health insurance and benefits (i.e. Medicare Part D, commercial and Medicaid)
In depth familiarity of pharmaceutical manufacturer compliance requirements (HIPAA regulations)

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient analyticsbudget managementstrategic planningvendor managementoperational excellencedigital-first strategiescompliance standardsperformance metricshealth insurance knowledgepharmaceutical compliance

Soft Skills

collaborationleadershipcommunicationorganizational effectivenessstakeholder engagement

Certifications

Bachelor’s DegreePharm-DMaster’s Degree