Medical Scheduler

Cyti Psychological

Medical Scheduler managing insurance referrals, verification, patient appointments, and complaints. Supporting Cyti Corp’s mental health care services through accurate documentation and therapist coordination.

Posted 8/19/2026full-timeLas Vegas • Nevada • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in medical office procedures, including insurance verification and electronic medical records management, while providing compassionate service to patients. Strong communication skills are essential for effective interaction with clients and therapists.

Highest-signal resume keywords

Medical Office ExperienceInsurance Verification ProcessesElectronic Medical Records SystemsExceptional Communication AbilitiesCompassionate Patient Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyMultitaskingData EvaluationCall Note DocumentationBilling Document Management

Soft Skills

Problem SolvingCustomer ServiceProfessional Telephone EtiquetteAssertive CommunicationCompassionate Service

Tools & Technologies

MS WordMS ExcelGoogle ApplicationsDatabase Management Systems

Industry Keywords

HIPAAPHIFront Office ProceduresPatient Needs Assessment

About the role

Key responsibilities & impact

Receive and process referrals directly from clients' insurance using established protocols
Review and ensure all client information is complete and up-to-date
Update insurance information for existing patients
Call patients with insurance authorization to schedule sessions
Answer phone calls professionally, respond to inquiries, and resolve complaints
Identify patient needs, resolve issues, and provide effective solutions
Handle and resolve service-related complaints
Identify and escalate priority issues to senior management
Fill out call notes, update reports, and maintain the team’s database
Obtain and evaluate relevant data to handle complaints and queries
Engage in ongoing training and research on therapists' specializations and availability
Keep relevant information about services updated
Ensure internal billing documents, including charge slips and progress notes, are up-to-date
Efficiently switch between multiple programs within the database
Communicate assertively and respectfully with therapists to ensure excellent customer service

Requirements

What you’ll need

Medical office experience and proficiency in multitasking within a medical office environment
Demonstrated experience providing compassionate service to patients
Excellent telephone, texting, and email etiquette
Exceptional written and verbal communication abilities
Familiarity with front office procedures and insurance verification processes
Basic knowledge of medical terminology and procedures related to insurance companies, HIPAA, and PHI
Experience with electronic medical records systems
Proficiency in MS Word, Excel, Google applications, and general computer skills
Ability to quickly learn and adapt to new software programs

Benefits

Comp & perks

Comprehensive Health Insurance
Paid Time Off (PTO)
401(k) Retirement Plan
Professional development opportunities for continuous learning and career advancement
Inclusive culture and equal opportunity employment
Continuous training and opportunities for career advancement