Monitoring, Analysis, Response and Communication Technician
CyrusOne
full-time
Posted on:
Location Type: Office
Location: Lebanon • Ohio • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist in the strategic direction for facilities operations.
- Ensure all safety procedures are followed.
- Assist in development of training programs to increase team technical capabilities.
- Be part of a 24/7/365 team to monitor and assist sites with incident response and management.
- Assist in the incident management team's operational aspects.
- Assist in site incident investigation by utilizing structured problem solving to identify root cause of failures.
- Demonstrate the ability to self-start, be responsive, and be creative when finding solutions.
- Identify opportunities to improve quality, customer service and cost performance.
- Assist in the creation of reports and presentations for senior management.
- Help create and implement BMS/EPMS training.
Requirements
- Three to five (3-5) years of data center experience preferred.
- Be able to work different shifts within 24/7/365 coverage strategy.
- Proven record of accomplishment for cultivating strong relationships with internal stakeholders, vendors, or customers.
- Excellent communication skills, teamwork, organizational and problem-solving skills.
- Proficient with Microsoft Office Suite and project management software.
- Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures.
- Multilingual is a plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data center experienceengineering documentationelectrical diagramsstandard operating proceduresincident managementstructured problem solvingtraining program developmentreport creationpresentation skills
Soft skills
communication skillsteamworkorganizational skillsproblem-solving skillsrelationship buildingcreativityself-startingresponsiveness