Operations

• Oversee teams throughout the region to ensure proper practices and procedures.
• Provide Implementation Management support for key accounts to ensure successful service delivery.
• Manage the Facilities Employee Management including recognition, reviews, career development, corrective actions, and scheduling.
• Interview and hire new employees.
• Conduct employee training and training updates.
• Maintain Operations Policies, Procedures, and Guidelines.
• Work with the Manager of Implementations to ensure smooth implementations for customers.
• Review terms and conditions of customer contracts and orders.
• Serve as Implementation Manager for certain key accounts.
• Follow processes on tracking and reviewing project costs, submitting PO requests, coordinating with vendors, and reporting on project health.
• Manage day-to-day operations of Air, Power, Fire, and Access.
• Develop and implement maintenance activities.
• Report on SLA required activities.
• Maintain status and future status reporting on all capacity thresholds within the facility.
• Work with the Security Manager for monitoring and controlling access points.

Senior Director, Regional Operations

Operations Support

Operations Specialist

Operations Manager