Retention Manager

CXM

Client Retention Manager managing relationships with existing trading clients at a global fintech group. Build trust, deliver excellent service, and support long-term client growth.

Posted 7/5/2026full-timeRemote • 🇳🇬 NigeriaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of existing trading clients.
Build strong relationships through phone, WhatsApp, and email.
Share market updates, product information, and relevant promotions.
Encourage repeat deposits and increased trading activity.
Re-engage dormant clients and identify growth opportunities.
Work closely with internal teams to resolve client issues promptly.
Maintain accurate CRM records and client activity updates.
Achieve retention, deposit growth, and client engagement targets.

Requirements

What you’ll need

Experience in Forex, CFDs, brokerage, fintech, or financial services.
Proven client relationship or account management experience.
Good understanding of financial markets and trading products.
Strong communication and negotiation skills.
Comfortable working with KPIs and CRM systems.
Self-driven and able to work independently in a remote environment.

Benefits

Comp & perks

Opportunity to make a direct impact on client success
Work with a collaborative global team
Be rewarded for delivering outstanding results

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Account ManagementTrading Products KnowledgeKPI ManagementMarket Updates SharingClient Activity Tracking

Soft Skills

Negotiation SkillsSelf-DrivenIndependent Work