Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
CXM

Retention Manager

CXM

Client Retention Manager managing relationships with existing trading clients at a global fintech group. Build trust, deliver excellent service, and support long-term client growth.

Posted 7/5/2026full-timeRemote • 🇳🇬 NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management within the financial services sector, focusing on retention, deposit growth, and client engagement. Proficient in utilizing CRM systems and achieving KPIs while maintaining strong communication and negotiation skills.

Highest-signal resume keywords
Client Relationship ManagementForex ExperienceStrong Communication SkillsCRM Systems ProficiencyFinancial Markets Understanding

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account ManagementTrading Products KnowledgeKPI ManagementMarket Updates SharingClient Activity Tracking
Soft Skills
Negotiation SkillsSelf-DrivenIndependent Work
Industry Keywords
ForexCFDsBrokerageFintechFinancial Services

About the role

Key responsibilities & impact
  • Manage a portfolio of existing trading clients.
  • Build strong relationships through phone, WhatsApp, and email.
  • Share market updates, product information, and relevant promotions.
  • Encourage repeat deposits and increased trading activity.
  • Re-engage dormant clients and identify growth opportunities.
  • Work closely with internal teams to resolve client issues promptly.
  • Maintain accurate CRM records and client activity updates.
  • Achieve retention, deposit growth, and client engagement targets.

Requirements

What you’ll need
  • Experience in Forex, CFDs, brokerage, fintech, or financial services.
  • Proven client relationship or account management experience.
  • Good understanding of financial markets and trading products.
  • Strong communication and negotiation skills.
  • Comfortable working with KPIs and CRM systems.
  • Self-driven and able to work independently in a remote environment.

Benefits

Comp & perks
  • Opportunity to make a direct impact on client success
  • Work with a collaborative global team
  • Be rewarded for delivering outstanding results