Lead Technician, CIC – Clinical Intervention Center

CVS Health

Lead pharmacy technician supporting Omnicare’s clinical intervention and therapeutic interchange operations. Managing FFTI/TPTI reporting, conversions, technician training, and CIC workflow support remotely.

Posted 8/21/2026full-timeRemote • South Carolina • 🇺🇸 United StatesSenior💰 $19 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmacy operations, including workflow management, technician training, and quality assurance. Proficient in utilizing various pharmacy systems for reporting and operational support while maintaining strong organizational and mentoring skills.

Highest-signal resume keywords

Pharmacy Technician ExperienceActive Pharmacy Technician LicenseMicrosoft Excel ProficiencyOASIS System KnowledgeOmniDX System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workflow ManagementQuality Assurance ChecksData AnalysisReportingProcess ImprovementMedication Therapy ManagementStandard Operating ProceduresAudit SupportTechnician TrainingOperational Support

Soft Skills

Organizational SkillsMentoringProfessionalismConfidentialityProblem-Solving

Tools & Technologies

OASISOmniDXMicroStrategySalesforceOmniview

Certifications & Qualifications

Pharmacy Technician License

Industry Keywords

Pharmacy OperationsTherapeutic InterchangeThird-Party InterchangePharmacy PurchasingCustomer Service

About the role

Key responsibilities & impact

Support day-to-day operations of the CIC team by completing projects, providing workflow guidance, technician training, and operational support
Serve as a resource for technicians and assist leadership with workload coordination
Support Facility Formulary Therapeutic Interchange and Third-Party Therapeutic Interchange responsibilities, including reporting, audit support, quality assurance checks, and ongoing monitoring
Support OmniDX to OASIS FFTI and TPTI conversion efforts, including pulling forms from Omniview, activating FFTI and TPTI, and tracking conversion activities
Review pharmacy stock and coordinate with pharmacy purchasing to address stocking needs or gaps
Partner with IT teams on reporting needs, system and reporting troubleshooting, and resolution follow-up
Use OASIS, OmniDX, MicroStrategy, Salesforce, Omniview, and other Omnicare systems for reporting, research, workflow support, and operational follow-up
Provide guidance, coaching, and mentoring to technicians
Train and support technicians by reinforcing standard operating procedures, best practices, and process expectations
Participate in team meetings, process improvement initiatives, and special projects
Support other CIC areas as needed, including customer service, faxing, order processing, prior authorizations, and medication therapy management support

Requirements

What you’ll need

Minimum of two years of relevant pharmacy technician experience
Active pharmacy technician license or registration in good standing in the state where the candidate resides
Demonstrated knowledge of applicable workflows, systems, policies, and procedures
Strong organizational skills with the ability to prioritize tasks in a fast-paced environment
Ability to mentor, train, and support team members while maintaining professionalism and confidentiality
Proficiency with computer systems and standard office applications
Microsoft Excel experience, including the ability to organize, review, and analyze data to support reporting and tracking
Ability to identify issues, research information, and recommend practical solutions
High school diploma or GED required
Ability to work the assigned schedule and remain available during standard operating hours
Ability to maintain a suitable remote work environment supporting confidentiality, productivity, and business requirements

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility