Customer Service Supervisor

CVS Health

Customer service supervisor leading CVS Health representatives and service strategies. Improving customer satisfaction, loyalty, retention, and advocacy across healthcare experiences.

Posted 8/20/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $43,888 - $85,068 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic leadership in customer service, focusing on enhancing customer experiences and satisfaction through effective team management and collaboration. Proficient in implementing service strategies, monitoring performance metrics, and fostering a positive service-oriented culture.

Highest-signal resume keywords

Customer Service Strategy DevelopmentTeam ManagementPerformance Metrics MonitoringProblem SolvingBusiness Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service ExperienceService Quality MonitoringExecution and Delivery SkillsTraining Program ImplementationPlanning and Supporting

Soft Skills

CollaborationTeamworkAgilityGrowth MindsetDecision Making

Industry Keywords

Customer LoyaltyCustomer RetentionCustomer AdvocacyService-Oriented CultureEscalated Issue Resolution

About the role

Key responsibilities & impact

Provide strategic leadership and oversight to ensure exceptional customer experiences and satisfaction
Develop and implement customer service strategies
Manage a team of customer service representatives
Monitor service quality and performance metrics
Resolve escalated customer issues
Implement customer service training programs
Collaborate with other departments to enhance the overall customer service experience
Drive customer loyalty, retention, and advocacy
Promote a positive and service-oriented culture within the organization

Requirements

What you’ll need

3-5 years work customer service experience
Working knowledge of collaboration and teamwork
Working knowledge of execution and delivery skills, including planning, delivering, and supporting
Working knowledge of business intelligence
Working knowledge of problem solving and decision making skills
Adept at growth mindset, agility, and developing yourself and others
Post secondary/high school education or specialized training, i.e. technical/vocational programs
Qualified applicants with arrest or conviction records will be considered in accordance with applicable federal, state and local laws

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Comprehensive benefits package supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay