Associate Manager, Health Services

CVS Health

Associate Manager overseeing CVS Health healthcare-management teams and member care services in Miami-Dade County. Leading staff development, regulatory compliance, quality outcomes, and up to 50% local travel.

Posted 8/19/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $46,988 - $102,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare management, focusing on team development, clinical and non-clinical policy implementation, and compliance with regulatory standards. Proficient in mentoring staff, managing resources, and ensuring quality care outcomes through effective communication and data evaluation.

Highest-signal resume keywords

Managed Care ExperienceHealthcare ManagementRegulatory ComplianceTeam LeadershipBilingual in Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Policy ImplementationData EvaluationCare-Plan DevelopmentQuality-of-Care MonitoringPerformance ManagementHealthcare Standards KnowledgeIntervention Quality AssessmentTraining Content DevelopmentProblem ResolutionInformation System Navigation

Soft Skills

Exceptional Communication SkillsMentoring and SupportTime EfficiencyOrganizational SkillsTeamwork Promotion

Tools & Technologies

Microsoft ExcelMicrosoft WordWeb-Based Applications

Industry Keywords

Healthcare ManagementClinical InterventionsBehavioral HealthcareAccreditation StandardsMember ConfidentialityCross-Product IntegrationContinuum of Care

About the role

Key responsibilities & impact

Oversee healthcare management staff and organize and develop high-performing teams
Work with functional area managers to ensure consistency in clinical and non-clinical member interventions
Meet financial, operational, and quality objectives of the unit
Oversee implementation of healthcare management services for the assigned functional area
Implement clinical and non-clinical policies and procedures in accordance with regulatory and accreditation standards
Serve as a content model expert and mentor regarding practice standards, intervention quality, problem resolution, and critical thinking
Implement and monitor best-practice approaches and innovations across the continuum of care
Liaise with key business areas
Develop, assist with development, and review training content
Collaborate on and deliver inter- and intra-departmental training sessions
Protect member information confidentiality and follow company confidentiality policies
Manage resources responsible for member identification, care-plan development and implementation, medical appropriateness, quality-of-care monitoring, evaluation, and documentation
Develop, initiate, monitor, and communicate performance expectations
Ensure team understanding and use of information-system capabilities and functionality
Potentially manage an individual caseload
Serve as a single point of contact for members and the Care Management Team, including care-team meetings and member cultural requirements
Participate in staff recruitment and hiring
Assess developmental needs and implement action plans supporting high-performing teams
Promote teamwork, cross-product integration, and continuum-of-care thinking
Lead change efforts as a model change agent
Create a positive work environment by acknowledging contributions, soliciting input, and offering assistance
Maintain compliance with policies and procedures at the employee level

Requirements

What you’ll need

Must reside in Miami-Dade County, Florida
Must possess reliable transportation
Willingness and ability to travel up to 50% of the time
3+ years of managed care experience
3-5+ years of experience in a physical or behavioral healthcare setting
Knowledge of regulations, standards, and policies related to medical management
Proficiency with computer skills, including navigating multiple systems and keyboarding
Time efficient and highly organized
Exceptional communication skills
Ability to mentor and support staff to meet business needs
Bachelor's degree in business or health or human services, such as Social Work, Psychology, Nursing, Mental Health, Counseling, Behavioral Sciences, Sociology, Gerontology, or a related field
Bilingual in Spanish preferred
1-3 years management experience preferred
Computer literacy and familiarity with Microsoft Excel, Word, and web-based applications desired
Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
Ability to communicate effectively with Providers, Members, Staff, and other Leaders in oral and written formats

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting the physical, emotional, and financial well-being of colleagues and their families, based on eligibility
Mileage reimbursement per company expense reimbursement policy