Senior Director – Engineering Operations

CVS Health

Senior Director strengthening CVS Health’s claims and payment engineering operations. Leading governance, workforce planning, financial oversight, reporting, and organizational performance for 500+ resources.

Posted 8/18/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $100,000 - $231,540 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive leadership in technology operations and engineering management, with a focus on establishing governance processes, operational frameworks, and performance metrics to enhance organizational effectiveness. Proven ability to influence stakeholders and drive results in complex environments with large teams.

Highest-signal resume keywords

10+ Years Leadership ExperienceGovernance Processes DevelopmentWorkforce Planning ExpertiseFinancial Management OversightPMP, Lean, Six Sigma Certifications

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Governance ProcessesOrganizational Management SystemsKPI DevelopmentOperational ReportingResource ForecastingPortfolio ManagementAnalytical CapabilitiesDecision-Support SkillsSDLC FamiliarityApplication Modernization

Soft Skills

Strong LeadershipEffective CommunicationStakeholder ManagementProblem-SolvingFacilitation Skills

Tools & Technologies

Budget Oversight ToolsPerformance Metrics DashboardsReporting FrameworksStrategic Planning Materials

Certifications & Qualifications

PMPLeanSix SigmaAgile

Industry Keywords

Healthcare TechnologyClaims ProcessingPayment IntegrityOrganizational EffectivenessEngineering Operations

Tech Stack

Tools & technologies

CloudPMPSDLC

About the role

Key responsibilities & impact

Partner with the Executive Director of Software Development Engineering to strengthen the operational effectiveness of a large claims and payment engineering organization
Lead workforce planning, operational governance, financial oversight, portfolio reporting, leadership communications, and organizational planning activities
Serve as a central coordination point across engineering leaders, finance, HR, PMO, product, and business stakeholders
Establish and manage operational processes, reporting structures, planning activities, and governance mechanisms for an engineering organization of more than 500 employees, contractors, and strategic partners
Develop management systems, governance processes, reporting frameworks, and operating rhythms to support organizational performance, delivery outcomes, and strategic initiatives
Potentially lead dedicated operational resources for governance, planning, analytics, communications, and portfolio support as the function matures

Requirements

What you’ll need

10+ years of leadership experience in technology operations, engineering operations, PMO, portfolio management, business operations, organizational effectiveness, or similar roles supporting complex organizations
Experience establishing governance processes, operating models, reporting frameworks, and organizational management systems
Experience with workforce planning, organizational design, staffing analysis, contractor strategy, and resource forecasting
Experience developing and managing organizational KPIs, scorecards, dashboards, operational reporting, and performance metrics
Experience supporting financial management, budget oversight, vendor governance, and resource planning activities
Strong leadership, communication, facilitation, and stakeholder management skills
Ability to influence leaders and drive outcomes without direct reporting authority
Strong analytical, problem-solving, organizational, and decision-support capabilities
Experience leading teams, programs, operational functions, or organizational initiatives and driving results through direct leadership and influence
Experience establishing new operational capabilities, governance models, organizational processes, and reporting structures within complex organizations
Bachelor's degree in Business, Information Technology, Engineering, Computer Science, Finance, Operations Management, Communications, or a related field, or equivalent combination of education and experience
Preferred: 15+ years of experience supporting large technology organizations
Preferred healthcare technology, payer, claims processing, reimbursement, payment integrity, or related healthcare experience
Preferred experience supporting organizations consisting of 500+ technology resources
Familiarity with SDLC, release management, production support, application modernization, cloud transformation, and technology delivery practices
Experience developing leadership presentations, operating reviews, strategic planning materials, and organizational communications
Prior people leadership experience within Engineering Operations, PMO, Business Operations, Governance, Analytics, or Portfolio Management functions
Experience building or scaling Engineering Operations capabilities within a large organization
PMP, Lean, Six Sigma, Agile, Portfolio Management, or equivalent professional certifications are preferred
Preferred master's degree in Business Administration, Engineering Management, Information Technology, Operations Management, Public Administration, or a related discipline

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Award target in the company’s equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Comprehensive benefits package for full-time colleagues and their families