Customer Service Representative

CVS Health

CVS Health customer service representative supporting members, employers, and healthcare providers with benefits and claims inquiries remotely. Resolving issues, documenting interactions, and improving customer satisfaction.

Posted 8/18/2026full-timeRemote • Illinois, Ohio, Texas, Virginia • 🇺🇸 United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively resolving inquiries and providing empathetic support. Proficient in utilizing technology and AI tools to enhance service delivery while maintaining confidentiality and adhering to policies.

Highest-signal resume keywords

Customer Service ExperienceEmpathyEffective Communication SkillsProblem-Solving AbilitiesBasic Computer Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Benefits KnowledgeClaims ResolutionDocumentation SkillsResearch SkillsTask Management

Soft Skills

EmpathyRespectful CommunicationKind DemeanorDecision-MakingFlexibility

Tools & Technologies

AI-Enabled ToolsHigh-Speed InternetDirect Wired Ethernet Connection

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer AdvocacyConfidential Records ManagementService ImprovementWorkplace PoliciesTelework Agreements

About the role

Key responsibilities & impact

Listen to customers, advocate for them, understand their needs, and provide guidance and support
Resolve customer benefits and claims inquiries and issues efficiently
Document all customer interactions and correspondence
Educate customers about benefits, claims, available resources, and options
Research issues, resolve inquiries, and direct customers to helpful resources
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments to address service issues and improve outcomes
Maintain confidential records of patient information
Utilize AI-enabled tools during training and servicing
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Deliver accurate, empathetic, high-quality service and resolve issues on the first call
Adhere to assigned schedules and specific working hours

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Demonstrated empathy and effective communication skills
Respectful and kind demeanor in all communications
Strong problem-solving and decision-making abilities
Ability to manage multiple resources and tasks in a fast-paced environment
High School Diploma, GED, or equivalent experience
Adherence to workplace model and potential telework agreements
High-speed internet with 100 Mbps download and 25 Mbps upload speeds
Direct wired Ethernet connection to modem/router; hotspots, satellite, fixed wireless, and WiFi are not permitted
Willingness to leverage technology and AI as key support tools
Willingness to work specific hours with flexibility
Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws

Benefits

Comp & perks

$2,000 sign-on bonus after 9 months of service, subject to remaining continuously employed for a minimum of 12 months
New colleague orientation
Comprehensive training ranging from 4 to 18 weeks
Supportive and inclusive culture
Continuous learning and growth
Ongoing coaching and mentoring support
Equipment and resources needed to complete assigned work
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Remote work from home