Client Support Representative I

CVS Health

CVS Health client support representative resolving members’ pharmacy benefits, claims, and eligibility inquiries remotely. Providing phone, email, and chat support while documenting cases and escalating complex issues.

Posted 8/18/2026full-timeRemote • Idaho, Texas • 🇺🇸 United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and problem-solving skills while managing member inquiries and issues related to pharmacy benefits and claims. Proficient in documenting interactions for compliance and collaborating with team members to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsWritten Communication SkillsCRM Platform FamiliarityAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmacy Benefits KnowledgeClaims ResolutionEligibility VerificationProcess ImprovementSOP Documentation

Soft Skills

EmpathySolutions-Oriented ApproachCollaboration

Tools & Technologies

Call Center ToolsCRM Platforms

Certifications & Qualifications

High School DiplomaAssociate’s Degree in BusinessAssociate’s Degree in Healthcare Administration

Industry Keywords

HealthcareInsuranceBenefits

About the role

Key responsibilities & impact

Respond to member inquiries via phone, email, or chat
Resolve member issues related to pharmacy benefits, claims, eligibility, and other service needs
Escalate complex cases to senior support staff
Document member interactions accurately for compliance and service quality
Identify recurring issues and share feedback with leadership for process improvement
Collaborate with Client Support Supervisors and Account Managers to ensure seamless service delivery
Participate in team huddles and training sessions on product updates and policy changes
Maintain a positive, solutions-oriented approach in member interactions
Review team processes for accuracy and recommend updates to leadership

Requirements

What you’ll need

1–2 years of experience in customer service, healthcare, insurance, or benefits
Strong verbal and written communication skills
Ability to manage member issues with empathy and attention to detail
Must live in CST/EST time zone
High School Diploma
Familiarity with CRM platforms, call center tools, or SOP documentation
Associate’s degree in Business, Healthcare Administration, or related field preferred
Interest in career growth within client support or account management

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting colleagues’ physical, emotional, and financial well-being
Comprehensive benefits package for full-time employees