Manager, Project Management

CVS Health

CVS Health project manager leading complex healthcare transformation programs. Improving operational performance, customer experience, quality outcomes, and scalable business processes.

Posted 8/18/2026full-timeRemote • Arizona, Connecticut, Ohio, Oklahoma, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $66,330 - $145,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading complex projects and programs within healthcare operations, utilizing methodologies such as DMAIC, Lean, and Six Sigma to drive measurable business outcomes. Proficient in data analysis, performance monitoring, and stakeholder engagement to facilitate operational improvements and ensure successful implementation of change initiatives.

Highest-signal resume keywords

Project Management MethodologiesDMAICLean Six SigmaHealthcare OperationsData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementProcess ImprovementRoot Cause AnalysisWorkflow MappingPerformance Metrics

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsLeadershipStakeholder Engagement

Tools & Technologies

Microsoft OfficeQuickBaseData Visualization ToolsReporting ToolsCollaboration Tools

Certifications & Qualifications

PMP CertificationLean Six Sigma Green BeltLean Six Sigma Black Belt

Industry Keywords

HealthcareManaged CareHealth InsuranceCommercial OperationsMedicare Operations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead multiple complex programs and projects from ideation through implementation and value realization
Evaluate processes, workflows, and operating models for sustainable improvement, simplification, automation, and risk reduction
Drive innovative solutions using DMAIC, Lean, Six Sigma, and project management methodologies
Develop future-state processes, governance models, and scalable operating frameworks
Create and maintain project and program plans covering scope, milestones, dependencies, risks, resources, and success metrics
Manage business cases, resource planning, timelines, and financial tracking
Monitor performance, address roadblocks, and establish governance, reporting, and leadership communications
Lead change efforts and stakeholder engagement across operations, quality, compliance, training, technology, and business partners
Facilitate root cause analyses and solution design sessions
Analyze operational, quality, and customer experience data and develop dashboards, reports, and performance metrics
Translate data into insights and recommendations for leadership and monitor KPIs
Identify execution gaps and process breakdowns and implement corrective actions
Support operational readiness for new processes, tools, and business changes
Coordinate time-sensitive operational needs during high-volume periods
Mentor project leads and business partners and share project management best practices
Lead cross-functional teams without direct authority while driving accountability and results
Build partnerships across business, operations, technology, compliance, quality, and customer experience functions

Requirements

What you’ll need

5+ years of experience in healthcare, managed care, health insurance, operations, or related industries
3+ years of experience leading complex projects, programs, or business transformation initiatives
Demonstrated experience using project management methodologies to deliver measurable business outcomes
Experience with DMAIC, Lean, Six Sigma, or similar continuous improvement frameworks
Strong knowledge of Commercial or Medicare service operations
Experience identifying root causes, challenging processes, and implementing sustainable solutions
Experience leading cross-functional initiatives with multiple stakeholders and competing priorities
Strong analytical, problem-solving, and critical-thinking skills
Strong written, verbal, and presentation communication skills
Ability to manage ambiguity and navigate complex organizational environments
Proficiency with reporting, analytics, and data visualization tools
Advanced Microsoft Office skills, including PowerPoint, Excel, Visio, QuickBase, and collaboration tools such as Teams
Bachelor's degree or equivalent combination of education and relevant work experience
PMP certification preferred
Lean Six Sigma Green Belt, Black Belt, or equivalent continuous improvement certification preferred
Experience with enterprise-wide or highly complex business transformation and operational performance improvement preferred
Knowledge of Commercial, Medicare, and Medicaid healthcare operations, claims processing, customer service operations, quality, or related functions preferred
Experience with customer interaction review, service issue remediation, operational quality analysis, and readiness planning preferred
Experience with root cause analyses, process redesign, and workflow mapping preferred
Experience supporting high-volume or seasonal operational initiatives preferred
Experience with QuickBase development, workflow automation, business reporting, or project portfolio management tools preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Comprehensive benefits package for full-time colleagues and their families