Senior Manager, Client Success

CVS Health

Senior Manager leading health-plan client success for CVS Health’s supplemental benefits and directed-spend programs. Managing strategic accounts, contracts, cross-functional operations, and growth initiatives.

Posted 8/14/2026full-timeWoonsocket • New York, Rhode Island • 🇺🇸 United StatesSenior💰 $82,940 - $199,144 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and driving strategic initiatives within Business-to-Business (B2B) programs. Proven ability to influence cross-functional teams and deliver measurable business outcomes in a dynamic environment.

Highest-signal resume keywords

Client Relationship ManagementCross-Functional Team LeadershipStrategic Direction SettingCommunication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business-to-Business (B2B)Value-Added Benefits (VAB)Targeted Kits ProgramsContract NegotiationData Synthesis

Soft Skills

Stakeholder ManagementInfluencing Without AuthorityProblem Solving

Industry Keywords

HealthTechCorporate HealthcareProvider/Payor FunctionsConsulting

About the role

Key responsibilities & impact

Manage relationships with key clients and ensure business needs are met and programs run effectively
Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews
Serve as the internal voice of the client and champion enhancements and program needs
Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations
Review and negotiate plan/program contracts for new and existing clients
Set strategic direction for Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programs
Identify opportunities for growth and improvement
Lead strategy and operations for B2B, VAB, and Targeted Kits programs
Navigate communication, stakeholder management, and timelines in an evolving team environment

Requirements

What you’ll need

5–8 years of experience working on cross-functional teams or in a client-facing, relationship-centric role
Ability to own initiatives end-to-end and drive measurable business outcomes
Ability to influence cross-functional teams without direct authority
Strong communication skills and ability to synthesize and present insights
Ability to travel on a limited basis (10–15%)
Preferred: 5–8 years of experience in consulting, project management, HealthTech, corporate healthcare, or provider/payor functions
Bachelor’s degree or equivalent experience
Advanced degree preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program
Award target in the company’s equity award program