Digital Product Owner

CVS Health

CVS Health Digital Product Owner delivering Aetna agent-facing digital products for call-center operations. Streamlining workflows, reducing friction, and improving productivity through Agile product delivery.

Posted 8/14/2026full-timeRemote • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $92,700 - $185,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital product ownership and management within Agile/SAFe environments, focusing on enhancing agent experiences and operational efficiency. Proficient in translating complex requirements into user stories and validating backend functionality through acceptance testing.

Highest-signal resume keywords

Digital Product OwnershipAgile/SAFe MethodologiesUser Story DevelopmentPI Planning FacilitationBackend Functionality Validation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementContent ManagementUser-Centric Experience DesignAcceptance TestingBacklog ManagementOperational ImprovementWorkflow Streamlining

Soft Skills

Cross-Team CollaborationCommunicationIssue ResolutionStakeholder Engagement

Tools & Technologies

RallyJiraSDLC

Certifications & Qualifications

Product Owner CertificationSAFe PO/PM CertificationPSPO Certification

Industry Keywords

Healthcare Industry ExperienceCall Center OperationsAgent ExperienceOperational Teams

Tech Stack

Tools & technologies

SDLC

About the role

Key responsibilities & impact

Transform the agent experience by delivering digital products that streamline workflows, reduce friction, and improve call center operations
Support the Agent Experience and Efficiency portfolio
Lead a scrum team defining and delivering scalable, reliable agent-facing capabilities
Partner with product leads, business analysts, system teams, stakeholders, and engineering to translate business needs into user stories and acceptance criteria
Lead and support PI Planning and Agile ceremonies
Own backlog creation, refinement, prioritization, and traceability within a SAFe/Agile framework
Collaborate with engineering on solutioning and validate backend functionality
Accept completed work against functional and non-functional requirements
Drive cross-team alignment, communication, issue resolution, and engagement
Improve agent productivity and operational outcomes across Aetna service organizations

Requirements

What you’ll need

5+ years of digital product ownership, product management, or content management experience supporting call center or operational teams
5+ years working in Agile/SAFe environments with cross-functional partners
Ability to translate complex clinical, operational, or technical requirements into user-centric experiences and executable user stories
Experience facilitating PI Planning and managing dependencies, risks, and priorities across multiple teams
Ability to write clear, technically sound user stories
Ability to validate backend functionality through acceptance testing
Bachelor's degree from an accredited university or equivalent work experience
High School Diploma/GED + 4 years relevant experience as an alternative education pathway
Preferred: health insurance or healthcare industry experience
Experience with SDLC, Agile delivery, and tools such as Rally, Jira, or similar platforms
Product Owner or Product Management certification or formal training, such as PSPO or SAFe PO/PM, preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Comprehensive benefits package for full-time employees