Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

CVS Health

CVS Health Health Advocate educating Medicare members about screenings, medications, and benefits through inbound and outbound calls. Documenting interactions and addressing barriers remotely from Georgia.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills while providing empathetic support to members in a healthcare setting. Proficient in utilizing digital communication tools and maintaining accurate health records to enhance member experiences and health outcomes.

Highest-signal resume keywords

Professional Communication SkillsActive ListeningHigh Computer LiteracyCall Center ExperienceBilingual or Multilingual

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Health Record DocumentationHEDIS Screening MeasuresBehavior Change TechniquesHigh-Volume Call ManagementHealthcare Experience

Soft Skills

EmpathyInterpersonal Skills

Tools & Technologies

Windows ApplicationsWeb-Based ApplicationsDigital Communication Tools

Certifications & Qualifications

Medical Certification

Industry Keywords

HealthcareMember OutreachHealth ServicesScreeningsVaccinationsMedication Management

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ health
Deliver a professional and empathetic member experience
Educate members to support healthy decisions and improve health outcomes
Explain benefits for specific screenings and medications
Assist members with health services, medications, and resources to improve Star health outcomes
Accurately document conversations in members’ health records
Answer questions, resolve issues, and escalate issues when needed
Meet business metrics and goals while working efficiently in a fast-paced environment

Requirements

What you’ll need

High School diploma or G.E.D.
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps
Suitable remote workspace
Hard-wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted
2+ years’ experience with call center or outreach involving members/consumers
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures preferred
Experience with behavior change preferred
1+ year experience with production expectations or high-volume calls heavily preferred
3+ years’ experience in a healthcare setting preferred
Medical certification preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being