Health Advocate – Inbound/Outbound Calls

CVS Health

CVS Health Advocate guiding Pennsylvania Medicare members through screenings, vaccinations, medications, and benefits. Conducting high-volume calls and documenting member health records remotely.

Posted 8/13/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills to effectively engage with members and providers, while utilizing digital tools for documentation and support. Proficient in navigating healthcare services and resources to enhance member health outcomes.

Highest-signal resume keywords

Professional Communication SkillsActive ListeningHigh Computer LiteracyBilingual or MultilingualExperience in Healthcare Setting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Call Center ExperienceHEDIS Screening MeasuresBehavior Change TechniquesHigh-Volume Call ManagementDocumentation in Health Records

Soft Skills

EmpathyInterpersonal Skills

Tools & Technologies

WindowsWeb-Based ApplicationsDigital Communication Tools

Certifications & Qualifications

Medical Certification

Industry Keywords

HealthcareStar Health OutcomesScreeningsVaccinationsMedication Refills

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers to help obtain healthcare visits, screenings, vaccinations, and medication refills
Work through barriers that stand in the way of members’ good health
Deliver the best member experience through professional, empathetic conversations
Educate members to help them make healthy decisions
Accurately document conversations in members’ health records
Explain benefits for specific screenings and medications
Assist members with important health services, medications, and resources to improve Star health outcomes
Escalate issues for resolution when needed

Requirements

What you’ll need

High School diploma or G.E.D.
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows, web-based applications, and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps
Suitable remote workspace
Hard-wired computer connectivity required; DSL, satellite, and wireless broadband are not permitted
2+ years of experience with call center or outreach involving members/consumers
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures preferred
Experience with behavior change preferred
1+ year of experience with production expectations or high-volume calls heavily preferred
3+ years of experience in a healthcare setting preferred
Medical certification preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting colleagues’ and families’ physical, emotional, and financial well-being