Customer Service Representative

CVS Health

CVS Health customer service representative resolving Flexible Spending Account questions and issues. Hybrid Lansing role supporting members by phone, email, and portal assistance.

Posted 8/12/2026full-timeEast Lansing • Missouri • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving issues related to Flexible Spending Accounts. Proficient in Microsoft Office Suite and capable of managing multiple tasks while providing effective communication and support to members.

Highest-signal resume keywords

Customer Service ExperienceFlexible Spending ExperienceMicrosoft Office SuiteCritical Thinking SkillsEffective Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceFlexible Spending AccountsMicrosoft Office SuiteDocument TrackingProblem Resolution

Soft Skills

EmpathyCompassionOrganizational SkillsCritical ThinkingVerbal Communication

Tools & Technologies

Member PortalCall Center SystemsMultiple ScreensEmail Communication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer ExperienceCall Center EnvironmentFlexible SpendingMember Assistance

About the role

Key responsibilities & impact

Answer questions and resolve issues from member and employer-group phone calls and emails about Flexible Spending Accounts
Work collaboratively with members and colleagues to deliver a world-class customer experience
Educate and assist members with the member portal
Provide related information, including portal guidance and flexible spending eligible expenses according to plan
Document and track member contacts, events, and outcomes using appropriate systems and processes
Identify trends and emerging customer service issues and develop solutions for potential problems
Take immediate action when confronted with a problem or made aware of a situation
Work at a computer for approximately 8 hours daily, speaking with members by phone and handling responsibilities between calls

Requirements

What you’ll need

Must reside in close proximity to Lansing, MI
Must be willing and able to work onsite at the Lansing, MI office 3 days per week, Tuesday through Thursday
At least 1 year of customer service experience in a call center environment
Demonstrated ability to be empathetic and compassionate
At least 1 year of Microsoft Office Suite experience
Experience working with multiple screens and applications
High School Diploma or GED
Preferred: at least 1 year of flexible spending experience
Effective organizational skills and ability to manage multiple tasks
Excellent customer service and critical thinking skills
Effective verbal and written communication skills
Work hours of 8:30am to 5:00pm Eastern Time Zone

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility