Strategic Account Director

CVS Health

Strategic Account Director leading teams serving complex employer PBM clients at CVS Health. Driving portfolio revenue, retention, profitability, renewals, and executive partnerships.

Posted 8/11/2026full-timeRemote • Illinois • 🇺🇸 United StatesLead💰 $105,000 - $231,132 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading teams within healthcare account management, focusing on revenue growth, retention, and profitability. Proficient in navigating complex client engagements and utilizing data analytics to inform strategic decisions.

Highest-signal resume keywords

Healthcare Account ManagementPeople LeadershipRevenue Growth AccountabilityData Analytics ProficiencyPharmacy Benefit Management Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client-Facing RolesPerformance ManagementFinancial AcumenComplex RFP ManagementRenewal StrategiesAI FluencyAccount EconomicsPricing StrategiesTalent DevelopmentEscalation Management

Soft Skills

Inclusive LeadershipStrategic AcumenExecutive PresenceHigh-Performance Culture DevelopmentConfidence in High-Stakes Situations

Certifications & Qualifications

Bachelor’s DegreeAdvanced Degree

Industry Keywords

Pharmacy Benefit ManagementManaged CareHealthcare Market TrendsRegulated Healthcare EnvironmentsClient Engagement

About the role

Key responsibilities & impact

Lead, coach, and develop teams of Account Executives and Strategic Account Executives
Set direction, priorities, operating expectations, role clarity, accountability, and execution standards
Foster a high-performance culture through feedback, talent development, and succession planning
Provide executive accountability and senior-level oversight for large, complex PBM clients
Serve as escalation point for complex client situations and senior-level engagements
Own aggregate revenue growth, retention, and profitability for the assigned portfolio
Guide renewal and expansion strategies and identify solution expansion opportunities
Provide portfolio-level visibility into financial performance, drug trend, pricing strategies, guarantees, and account economics
Partner with finance, underwriting, and senior leaders on renewal scenarios, margin and value opportunities, and executive client discussions
Lead cross-functional partners across account management, clinical, product, operations, underwriting, analytics, and implementation
Align resources, remove barriers, and advance complex client and business objectives
Provide leadership oversight for complex RFPs and renewals
Monitor pharmacy benefit management, managed care, healthcare market, legislative, and regulatory trends

Requirements

What you’ll need

10+ years of experience in healthcare, account management, or related client-facing roles
Prior people leadership experience, including coaching, performance management, and talent development
Demonstrated success managing large, complex employer or health plan accounts through teams
Demonstrated executive presence and strategic acumen, including senior-level client discussions and explaining complex financial and PBM concepts to non-technical audiences
Ability to navigate high-stakes or escalated situations with confidence and credibility
Strong digital and AI fluency
Inclusive leadership aligned with the transformation agenda
Valid driver’s license and reliable, insured personal vehicle
Experience leading teams responsible for large employer or health plan accounts preferred
Experience in a pharmacy benefit manager sales or service executive role preferred
Demonstrated accountability for revenue, retention, and profitability within a PBM portfolio preferred
Experience operating in regulated or policy-influenced healthcare environments preferred
Strong comfort using data and analytics, including AI-enabled insights, to assess renewal risk, evaluate account economics, inform pricing and guarantee strategies, and improve portfolio performance preferred
Bachelor’s degree, advanced degree, or equivalent experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being