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Intensive Case Management Coordinator - Field
CVS HealthAetna Better Health case coordinator supporting Kentucky youth and families through behavioral-health care management. Evaluating needs, coordinating care plans, and engaging members across Jefferson County.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in care management, including assessments, proactive support interventions, and compliance with regulatory standards. Proficient in engaging members through motivational interviewing and coaching to promote healthy lifestyle choices and informed decision-making.
Highest-signal resume keywords
Behavioral Health ExperienceCase Management ProcessesMotivational InterviewingMicrosoft Office SuiteCrisis Intervention Services
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Care Management AssessmentsQuality Management ProcessesData ReviewWellness Care Plan CoordinationBehavioral Health ServicesSocial WorkPsychologyCounselingTrauma-Informed CareEvidence-Based Practices
Soft Skills
CoachingEducationNegotiationCommunicationFlexibility
Certifications & Qualifications
Bachelor's Degree in Behavioral HealthNon-Licensed Master-Level Clinician Credential
Industry Keywords
Foster CareJuvenile Justice SystemsACEsKentucky SKY PopulationsSocial Services
About the role
Key responsibilities & impact- Evaluate members using care management assessments and information/data review
- Recommend approaches to resolve care needs and maintain optimal health and well-being
- Identify high-risk factors and service needs affecting member outcomes
- Implement proactive support interventions and coordinate Wellness care plan activities
- Monitor member care needs
- Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers
- Present cases at case conferences for multidisciplinary review
- Identify and escalate quality-of-care issues
- Negotiate appropriate options and services to meet members’ benefits and healthcare needs
- Use motivational interviewing to engage members and promote lifestyle and behavior changes
- Coach and educate members to support independent medical and healthy lifestyle choices
- Help members participate knowledgeably in healthcare decision-making with providers
- Apply case management and quality management processes in compliance with regulatory, accreditation, and company requirements
Requirements
What you’ll need- Minimum 6 months of experience in foster care and juvenile justice systems, adoption assistance, behavioral health services, trauma-informed care, ACEs, crisis intervention services, or applicable evidence-based practices for Kentucky SKY populations
- Minimum 1 year of experience in behavioral health, social services, social work, psychology, sociology, marriage and family therapy, or counseling
- Minimum 1 year of experience with Microsoft Office Suite applications, including Word and Excel
- Willingness and ability to travel 80-90% of the time to meet members face-to-face in the assigned region
- Reliable transportation required
- Must reside in Jefferson County, Kentucky
- Minimum of a bachelor’s degree or a non-licensed master-level clinician credential in a behavioral health or human services field
- Flexibility to work beyond Monday-Friday, 8am-5pm EST, including after-school and after-work hours
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program eligibility