Customer Service Representative

CVS Health

Customer Service Representative helping CVS Health members and healthcare providers resolve benefits and claims issues. Educating customers, documenting interactions, and delivering empathetic support.

Posted 8/5/2026full-timePlantation • Florida • 🇺🇸 United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy, effective communication, and problem-solving. Proficient in managing multiple tasks in a fast-paced environment while adhering to policies and maintaining confidentiality.

Highest-signal resume keywords

Customer Service ExperienceEffective Communication SkillsProblem-Solving AbilitiesMicrosoft Office ExperienceHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionDocumentation of InteractionsResearch and Issue ResolutionPerformance Metrics AdherenceClaims Knowledge

Soft Skills

EmpathyRespectful CommunicationKind DemeanorFlexibilityTeam Collaboration

Tools & Technologies

Microsoft OfficeHigh-Speed Internet

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Contact CenterPatient Information RecordsCVS/Aetna Code of ConductCustomer SatisfactionFirst-Call Resolution

About the role

Key responsibilities & impact

Listen to customers, advocate for them, understand their needs, and provide guidance and support
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about benefits, claims, and available resources
Help customers navigate their options and provide proactive solutions
Research issues, document outcomes, and deliver high customer satisfaction
Collaborate with team members and other departments to address service issues and improve outcomes
Document customer correspondence and maintain confidential patient-information records
Follow policies, procedures, and the CVS/Aetna Code of Conduct
Meet performance expectations for customer satisfaction, first-call resolution, interaction quality and accuracy, and schedule adherence

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must live within 50 miles of 261 N University Dr., Plantation, FL
High-speed internet access and adherence to workplace model and potential telework agreements
Willingness to work specific hours with flexibility
Demonstrated empathy and effective communication skills
Respectful and kind demeanor in all communications
Strong problem-solving and decision-making abilities
Ability to manage multiple resources and tasks in a fast-paced environment
High School Diploma, GED, or equivalent experience
Preferred: 1+ years of customer service experience in a contact center environment
Preferred: 1+ years of claims, provider, dental, medical, or related healthcare experience
Microsoft Office experience preferred

Benefits

Comp & perks

$2,000 sign-on bonus after 9 months of service, with continuous employment required for a minimum of 12 months
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Comprehensive benefits package supporting physical, emotional, and financial well-being
New colleague orientation
About 10 weeks of onsite training
Continuous learning and growth opportunities
Ongoing coaching and mentoring support
Equipment and resources needed to complete assigned work