Case Management Coordinator – Field, Illinois

CVS Health

CVS Health case management coordinator supporting member care across Cook County, Illinois. Evaluating needs, coordinating care plans, and helping members access healthcare benefits and services.

Posted 8/4/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care management, including evaluating member needs, coordinating care plans, and engaging members through motivational interviewing. Proficient in electronic documentation and compliance with regulatory standards in Behavioral Health and Social Services.

Highest-signal resume keywords

Care ManagementMotivational InterviewingElectronic DocumentationBehavioral Health ExperienceCase Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management ToolsData ReviewCase-Resolution ApproachesQuality Management ProcessesDischarge Planning

Soft Skills

Influencing SkillsCoachingPeer MentoringCommunication

Tools & Technologies

Microsoft Office Applications

Certifications & Qualifications

Bachelor’s Degree in Behavioral HealthNon-Licensed Master Level Clinician Credential

Industry Keywords

Managed CareSocial ServicesCrisis InterventionHealthcare DecisionsAccreditation Compliance

About the role

Key responsibilities & impact

Evaluate members’ needs and eligibility using care management tools and data review
Recommend case-resolution approaches based on benefit plans and available programs/services
Identify high-risk factors and service needs, referring appropriately to clinical case management or crisis intervention
Coordinate and implement assigned care-plan activities and monitor progress
Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers
Present cases at case conferences for multidisciplinary review
Identify and escalate quality-of-care issues
Negotiate appropriate options and services for members’ benefit and healthcare needs
Use influencing and motivational interviewing skills to engage members and promote healthy lifestyle changes
Provide coaching, information, and support for independent medical and lifestyle choices
Support members in participating knowledgeably in healthcare decisions with providers
Participate in team meetings and provide peer mentoring/training
Monitor and document care using case-management and quality-management processes compliant with regulatory, accreditation, and company requirements

Requirements

What you’ll need

2+ years of experience in Behavioral Health, Social Services, or an appropriate related field equivalent to the program focus
Willingness and ability to travel 50-75% of the time in Cook County, Illinois
Reliable transportation required
2+ years of electronic documentation experience
Experience with Microsoft Office applications
Bachelor’s degree or non-licensed master level clinician credential required
Degree must be in Behavioral Health or Human Services, such as Psychology, Social Work, Marriage and Family Therapy, or Counseling
Case management and discharge planning experience preferred
Managed Care experience preferred

Benefits

Comp & perks

Mileage is reimbursed per our company expense reimbursement policy
CVS Health bonus, commission or short-term incentive program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being