Field Technician

CVS Health

CVS Health Field Technician providing Level 1-2 IT support for North Carolina clinics. Troubleshooting hardware, networks, medical equipment, and deploying employee technology.

Posted 8/4/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing Level 1-2 IT support, troubleshooting hardware and network issues, and managing service desk operations. Proficient in customer service, communication, and maintaining IT inventory while supporting organizational growth and strategy.

Highest-signal resume keywords

Level 1-2 SupportService Desk SoftwareMicrosoft OfficeCompTIA A+ITIL 4 Foundations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingNetwork Infrastructure ManagementPC SkillsService Desk MetricsITIL Knowledge

Soft Skills

Customer ServiceEffective CommunicationOrganizationReliabilityAttention to Detail

Tools & Technologies

Microsoft Operating SystemsChrome Operating SystemMac Operating SystemGoogle SuiteService Desk Software

Certifications & Qualifications

CompTIA A+ITIL 4 FoundationsHDI-DAST

Industry Keywords

Service DeskIT SupportNetwork ExperienceMedical EquipmentInventory Management

About the role

Key responsibilities & impact

Provide Level 1-2 support for tickets and field issues
Route and escalate Help Desk tickets using service desk software
Record, track, and document service desk requests through final resolution
Troubleshoot IT issues remotely or in person for desktops, printers, peripherals, and networks/Wi-Fi
Ensure continuous uptime for computers and peripherals
Work with vendors to service basic medical equipment
Work with vendors to manage network infrastructure
Assist with new-hire orientations
Deploy hardware for new employees
Visit clinics regularly
Maintain accurate inventory of IT-related equipment
Assist with IT strategy implementation, company expansion, and network infrastructure
Perform physical tasks and other assigned duties

Requirements

What you’ll need

2+ years of service desk or related experience
General knowledge of Microsoft, Chrome, and Mac operating systems
Excellent customer service skills
Effective written and verbal English communication
Flexible and positive attitude
High organization, reliability, independence, and attention to detail
Professional experience in a fast-paced environment
Demonstrated PC skills, including Microsoft Office and Google Suite
Basic knowledge of ITIL or equivalent and service desk metrics/SLAs
2+ years of network experience preferred
Reliable car and valid driver's license required
Ability to lift or perform physical tasks up to 50 lbs.
CompTIA A+, ITIL 4 Foundations, or HDI-DAST certifications recommended
High school diploma required; associate/bachelor degree preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being