Customer Service Representative

CVS Health

Customer Service Representative supporting healthcare benefits inquiries and resolving customer issues through effective communication. Delivering high customer satisfaction and maintaining documentation of interactions.

Posted 7/31/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on benefits and claims resolution, while effectively documenting customer interactions and adhering to policies and procedures.

Highest-signal resume keywords

Customer Service ExperienceClaims ExperienceHealthcare ExperienceMicrosoft Office ProficiencyContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceClaims ProcessingBenefits EducationDocumentation SkillsBasic Computer Skills

Soft Skills

Problem SolvingCommunication

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareContact CenterProviderDentalMedical

About the role

Key responsibilities & impact

Create connections with customers by helping with their benefits and claims
Educate customers about their benefits and resolve issues
Document all customer correspondence
Follow policies and procedures

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must live PST, MST, EST or CST
1+ years of customer service experience in a contact center environment preferred
1+ years of claims, provider, dental, medical or other related healthcare experience preferred
Microsoft office experience preferred
High School Diploma, GED, or equivalent experience

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Ongoing coaching and mentoring support