Workforce Management Solutions Architect – Techo-Functional

CVS Health

Workforce Management Techno-Functional Expert designing enterprise-grade scheduling and labor forecasting capabilities at CVS Health. Lead functional lifecycle in collaboration with business stakeholders and technology teams.

Posted 7/29/2026full-timeFarmers Branch • Idaho, Texas • 🇺🇸 United StatesSeniorLead💰 $106,605 - $284,280 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Workforce Management solutions, particularly in forecasting, staffing, and scheduling, while effectively leading cross-functional teams and driving stakeholder engagement. Proficient in configuring and customizing large enterprise WFM platforms to achieve business outcomes.

Highest-signal resume keywords

Workforce Management SolutionsForecasting ExpertiseWFM Scheduling ConstructsAgile EnvironmentsStakeholder Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ForecastingStaffingSchedulingWFM ConfigurationWFM CustomizationDebugging WFM SolutionsAnalyticsReportingFit-Gap AnalysisOperational Outcomes

Soft Skills

CommunicationStakeholder LeadershipAnalytical Problem-SolvingDecision-MakingGrowth Mindset

Tools & Technologies

Infor WFMWorkbrainUKGLegionSaaS Platforms

Industry Keywords

Demand DriversLabor StandardsStaffing StrategiesScheduling Pain PointsSolution GuardrailsLifecycle Execution

About the role

Key responsibilities & impact

Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points.
Drive fit-gap analysis across vendor/product options and current-state tools.
Design forecasting workflows and operating model to produce reliable demand and staffing plans.
Define scheduling design patterns to ensure designs support business realities and compliance.
Establish solution guardrails for accuracy, auditability, and transparency.
Partner with engineering/technology leads to convert functional designs into configuration and build plans.
Drive end-to-end lifecycle execution for enhancements, defects, and releases.
Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, and operational outcomes.
Serve as the functional point leader across HR, operations, and technology teams.

Requirements

What you’ll need

7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
7+ years’ experience working with WFM scheduling constructs and forecasting concepts.
6+ years’ experience configuring, customizing, and debugging WFM solutions.
5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
3+ years’ partnering with SaaS vendors to deliver business outcomes.
3+ years working in Agile environments.
3+ years demonstrating excellent communication and stakeholder leadership skills.
2+ years’ experience demonstrating analytical problem-solving and decision-making skills.
2+ years demonstrating a growth mindset while developing self and others.

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility