Associate Manager, Call Center

CVS Health

Clinical call center manager overseeing nursing staff and coordinating patient support services at CVS Health. Ensuring high-quality care through supervision, collaboration, and patient education.

Posted 7/29/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $80,340 - $173,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in supervising clinical staff and managing daily workflows while ensuring high-quality patient care. Proficient in patient education, staff training, and operational collaboration to enhance service delivery and patient experience.

Highest-signal resume keywords

Supervisory ExperienceRegistered Nurse (RN) LicenseCPR CertificationEMR ExperienceFluency in Spanish, Polish, or Russian

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Staff SchedulingPatient EducationDocumentation AuditingSymptom ManagementChronic Condition Management

Soft Skills

CoachingMentoringCollaborationCustomer ServiceRelationship Building

Certifications & Qualifications

Registered Nurse (RN) LicenseCPR Certification

Industry Keywords

Healthcare ExperiencePrimary CareOutpatient SettingCall CenterPatient Care

About the role

Key responsibilities & impact

Supervise nurses and oversee execution of daily clinical workflows, including clinical staff scheduling and work assignments
Collaborate with Call Center Leadership on operational initiatives, performance management of clinical staff, providing feedback, coaching, and mentoring
Audit team's documentation and review clinical decision making to ensure excellent delivery of patient care
Telephone support and triage for patients, scheduling problem visits or nurse visits when appropriate, offering symptom management, supporting refill requests and answering visit follow-up questions
Provide patient education, particularly around chronic conditions
Provide staff education, in coordination with provider teams, to ensure proper roll-out of new clinical policies, procedures and best-practice literature
Oversee maintenance of certifications and licensure, including continuing education requirements
Forming relationships with patients and their caregivers to support prevention focused care and ED/ hospital diversion, where appropriate
Deliver an exceptional patient experience through service, responsiveness and care, including addressing customer complaints

Requirements

What you’ll need

A minimum of 2-years of supervisory experience
Registered Nurse (RN) license in good standing with no restrictions required
Bachelor's degree required
CPR Certification required
EMR experience
2 or more years of healthcare experience working as an nurse, preferably in a primary care office, other outpatient setting, or call center
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being