Case Management Coordinator, Assessor Team

CVS Health

Case Management Coordinator at CVS Health facilitating healthcare outcomes for Aetna members. Utilizing critical thinking and judgment to collaborate in the case management process.

Posted 7/23/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management processes, including comprehensive evaluation of member needs and effective coordination of care plans. Proficient in utilizing care management tools and fostering member empowerment through education and support.

Highest-signal resume keywords

Case ManagementBehavioral Health ExperienceAnalytical SkillsEffective CommunicationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management ToolsAppointment SchedulingComprehensive EvaluationNegotiation SkillsComputer LiteracyMicrosoft ExcelMicrosoft Word

Soft Skills

Critical ThinkingOrganizational SkillsIndependent WorkTeam Collaboration

Industry Keywords

Social ServicesHealthcare OutcomesMember EmpowermentMulti-Disciplinary Team

About the role

Key responsibilities & impact

Utilize critical thinking and judgment to collaborate and inform the case management process
Facilitate appropriate healthcare outcomes for members by aiding with appointment scheduling
Identifying and assisting with accessing benefits and education for members through the use of care management tools and resources
Conduct comprehensive evaluation of referred member’s needs/eligibility and recommend an approach to case resolution
Coordinate and implement assigned care plan activities and monitor care plan progress.
Consult with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives
Utilize negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs
Provide coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices

Requirements

What you’ll need

Must reside in the state of Illinois
Must possess reliable transportation and be willing and able to travel up to 40% of the time from candidate home location.
Must have computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
Effective communication, telephonic and organization skills
Excellent analytical and problem-solving skills
Ability to work independently
Ability to effectively participate in a multi-disciplinary team including internal and external participants.
2 years’ experience in behavioral health, social services or appropriate related field equivalent to program focus

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources, based on eligibility