Senior Engineer – Production Support

CVS Health

Senior Engineer specializing in production support for clinical applications at CVS Health. Driving improvement and providing exceptional services through a dedicated team to clients.

Posted 7/21/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSenior💰 $83,430 - $166,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in production support for clinical applications, with a strong focus on AI solutions, SRE concepts, and ITIL practices. Proficient in .NET development, incident management, and cloud services, ensuring effective communication between business and technical teams.

Highest-signal resume keywords

Production Support ExperienceAI Solutions DevelopmentSRE Concepts ImplementationITIL QualifiedCloud Services (Azure, AWS, GCP)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

.NET DevelopmentAngularJSC#VB.NETIncident ManagementRequest ManagementChange ManagementBackend WebservicesWindows ServicesAgile/Scrum Methodologies

Soft Skills

CommunicationTeam LeadershipClient Service Orientation

Tools & Technologies

TFSActiveBatchWorkload AutomationEnterprise Job Scheduling

Certifications & Qualifications

ITIL Qualified

Industry Keywords

Clinical ApplicationsProduction IssuesSoftware Development ProcessData AnalysisTestingOperations

Tech Stack

Tools & technologies

AngularASP.NETAWSAzureCloudGoogle Cloud Platform.NETTFS

About the role

Key responsibilities & impact

responsible for the overall production support of clinical applications in a variety of languages using a diverse toolset.
drive exceptional services to CVS Health Clients through a dedicated team of advisers responsible for identifying ways to continuously improve on the services provided to clients and providing communication and updates to senior leaders.
partner with our Business and & Account Management team and our internal IT teams to lead and support the services we deliver and provide to our external clients.
serve as the single point of contact between the business and technical teams and monitor and provide status of production issues.

Requirements

What you’ll need

10+ years of production support experience in a large-scale and diverse environment.
Hands-on experience providing AI solutions for automating & eliminating production issues.
Hands-on experience with SRE concepts & implementation.
Hands on experience in Incident, Request and Change Management.
Hands-on experience developing and debugging .NET based applications.
Hands-on experience developing and debugging AngularJS or ASP.net or C# or VB.net.
Experience in Backend Webservices, Windows Services.
Experience in Version Control/Build Tools: TFS.
Experience with ActiveBatch or similar Workload Automation and Enterprise Job Scheduling.
ITIL Qualified & Expert knowledge of ITIL disciplines.
Experience with all aspects of the software development process including coding, systems, data analysis, testing and operations.
Experience with Agile/Scrum methodologies.
Experience with cloud services (Azure, AWS, GCP).

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families