Care Management Associate, Engagement Hub

CVS Health

Care Management Associate supporting Medicaid member outreach and care coordination through telephonic engagement. Joining Aetna's effort to simplify healthcare services in innovative ways.

Posted 7/21/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $39 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare coordination and member engagement through telephonic outreach, ensuring effective utilization of healthcare services. Proficient in managing member records and communicating effectively in a healthcare setting.

Highest-signal resume keywords

Healthcare CoordinationMember OutreachCase ManagementMedical TerminologyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical BillingMedical CodingMicrosoft WordMicrosoft OutlookMicrosoft Excel

Soft Skills

Effective CommunicationOrganizational Skills

Industry Keywords

Healthcare ServicesCare ManagementTelephonic OutreachMember Enrollment

About the role

Key responsibilities & impact

supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of eligible members
demonstrate a highly energetic blend of salesperson, healthcare navigator, and health plan customer support representative
responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through warm transfer
enroll members into care management to promote effective utilization of healthcare services

Requirements

What you’ll need

2 years’ experience in healthcare field (i.e. experienced in medical office, hospital setting, medical billing/coding)
Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records
Familiarity with basic medical terminology and concepts used in care management
Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am to 8:00 pm
Strong organizational skills, including effective verbal and written communication skills.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
additional resources based on eligibility