Supervisor, Specialty Pharmacy Services

CVS Health

Supervisor overseeing pharmacy service representatives for CVS Health's specialty pharmacy operations. Ensuring compliance and managing workflow to enhance the care experience.

Posted 7/14/2026full-timeFlorida, Illinois, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $43,888 - $85,068 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in supervising pharmacy service representatives, ensuring compliance with standard operating procedures, and managing daily workflows. Proficient in customer service operations within the healthcare industry, with a focus on performance monitoring and staff training.

Highest-signal resume keywords

Leadership ExperienceCustomer Service ExpertiseKnowledge of Healthcare IndustryCall Center Operations KnowledgeProficiency in Verint and CMS

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staff TrainingPerformance MonitoringAuditingMetrics ReviewScorecard Preparation

Soft Skills

Guidance and DirectionTeam SupervisionCommunication Skills

Tools & Technologies

VerintCMSCall Recording SystemsWorkday

Certifications & Qualifications

High School DiplomaGeneral Equivalent Development (GED)Bachelor Degree

Industry Keywords

Pharmacy Service RepresentativesComplianceOrdering CallsStandard Operating ProceduresCustomer Service Environment

About the role

Key responsibilities & impact

Responsible for the direct daily supervision of pharmacy service representatives (PSRs)
Provide proactive compliance and ordering calls for all medications dispensed by CVS/specialty Pharmacy Network
Guidance and direction to staff
Direct daily workflow, schedule preparation and management
Ensure adherence to standard operating procedures
Interviewing/hiring process, staff training, and performance monitoring
Conduct audits, review metrics, and prepare scorecards

Requirements

What you’ll need

1+ years of leadership experience in supervising a team in a customer service environment
3+ years of customer service experience
Knowledge of healthcare industry
Knowledge of call center operations
Knowledge of Verint, CMS, call recording systems, Workday
High school diploma or General Equivalent Development (GED) preferred
Bachelor degree preferred

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package designed to support physical, emotional, and financial well-being of colleagues and their families