Client Advocate I

CVS Health

Client Advocate supporting service & administration of Meritain products for customer satisfaction and retention. Building relationships with clients and addressing operational inquiries efficiently.

Posted 7/2/2026full-timeFlorida, Missouri, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $43,888 - $102,081 per yearWebsite

About the role

Key responsibilities & impact

Servicing your assigned book of business
Acknowledge customer’s inquiry within 1 business day
Create and maintain PDET cases as outlined in policy guidelines
Acts as the single point of contact for client’s operational inquiries and escalated issues
Resolutions to include but not limited to Claims, Enrollment, ID cards, COBRA, FSA, Network Ops, PBM, Customer Service, EDI Files and Finance
Provides plan document interpretation and ensures the client’s questions are addressed
Conduct client portal training
Supports operational departments to enhance the member experience through improved workflows and process improvements
Identify opportunities that support account owners in developing and delivering strategic plans

Requirements

What you’ll need

2+ years healthcare industry experience
Ability to meet deadlines
Decision making skills
Conflict resolution, flexibility, time management and active listening skills
Knowledge and experience with administrative operations
Professional written & verbal communication skills
Experience in Outlook, Word, Excel, PowerPoint, and Teams
Stop-loss/claims experience (preferred)
DG & Salesforce experience (preferred)
General knowledge of Meritain applications (preferred)
Health Insurance and Stoploss experience (preferred)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Claims ExperienceStop-Loss ExperienceMeritain Applications KnowledgePDET Case ManagementProcess Improvement

Soft Skills

Conflict ResolutionTime ManagementActive ListeningFlexibility