Care Management Associate

CVS Health

Care Management Associate role at CVS Health supporting the coordination of healthcare services for members. Responsible for outreach, task triage, and ensuring compliance with care management standards.

Posted 7/2/2026full-timeRemote • Illinois • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $39 per hourWebsite

About the role

Key responsibilities & impact

Support the coordination of medical and social services for members
Review, prioritize, and triage incoming Care Team tasks
Screen members using established guidelines to identify care needs
Initiate referrals to Case Management and other specialty programs
Conduct outreach to members, providers, and care team partners
Utilize internal systems to document member information accurately
Support the development and implementation of member care plans
Coordinate healthcare services and assist in identifying care options
Perform non-clinical research to support case development
Communicate effectively with internal teams, providers, and members
Provide administrative and operational support
Maintain accurate documentation in compliance with company policies

Requirements

What you’ll need

2–4 years of experience in a healthcare setting (e.g., medical assistant, office assistant, care coordination support)
Strong computer proficiency, including Microsoft Word and Excel
Ability to navigate multiple systems and manage tasks efficiently in a fast-paced environment

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Care Needs ScreeningReferral InitiationNon-Clinical ResearchDocumentation ComplianceHealthcare Service Coordination

Soft Skills

Effective CommunicationOrganizational SkillsTask Management