Pharmacy Benefit Management Client Experience Manager

CVS Health

Client Experience Manager at CVS Health examining sales, account management, and business retention metrics. Supporting profitable growth and managing customer relationships in the healthcare sector.

Posted 6/23/2026full-timeRemote • Minnesota, Mississippi, Montana, North Carolina, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $46,988 - $122,400 per yearWebsite

About the role

Key responsibilities & impact

Examine sales, account management, and business retention metrics
Control strategic business plans for accounts and customer relationships
Support profitable growth and other business objectives
Perform and support plan changes and ID card facilitation
Conduct inbound phone calls and complete documentation requests
Oversee prior authorization and accessibility processes
Resolve claims issues and manage manual eligibility adds and terminations
Facilitate and participate in external-facing meetings

Requirements

What you’ll need

5+ years of experience in a pharmacy, PBM, or insurance setting
Certified Pharmacy Technician preferred
Basic awareness of problem solving and decision-making skills
Previous experience with Salesforce
Bachelor’s degree preferred
High school diploma or GED required

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Comprehensive benefits package

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales metricsaccount managementbusiness retention metricsclaims resolutioneligibility managementproblem solvingdecision making

Soft Skills

communicationcustomer relationship managementstrategic planningcollaboration

Certifications

Certified Pharmacy Technician