Bilingual Inbound/Outbound Queue Associate

CVS Health

Inbound/Outbound Queue Associate managing Aetna LTC service authorizations with a focus on customer service in healthcare. Collaborating with providers and Case Managers in Miami.

Posted 6/21/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $28 per hourWebsite

About the role

Key responsibilities & impact

responsible for reviewing requests and entering service authorizations within 24 hours into associated applications
responsible for successfully sending service authorizations to providers and notifications to Case Managers.

Requirements

What you’ll need

Must be fluent in English and Spanish
Must reside in Miami FL
2+ Years of Strong customer service skills
2+ years’ demonstrated proficiency with personal computers, keyboard and multi-system navigation, and MS Office Suite application (Teams, Outlook, Word, Excel, etc.)
Strong and effective communication, telephonic and organization skills

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service authorizationsmulti-system navigationMS Office SuiteExcelWordOutlookTeams

Soft Skills

customer servicecommunicationorganizational skillstelephonic skills