Executive Director, HR Service Management

CVS Health

Executive Director responsible for HR service management and performance at CVS Health. Overseeing HR operations, analytics, and delivering high-quality support for HR services.

Posted 6/19/2026full-timeHartford • Connecticut, Rhode Island • 🇺🇸 United StatesLead💰 $131,500 - $303,195 per yearWebsite

About the role

Key responsibilities & impact

Responsible for running HR Solutions Delivery as a high-performing, data-driven service organization
Own how HR services are measured, governed, delivered, and analyzed across CVS Health
Establish and implement best practices within the HR organization
Partner closely with HR Centers of Excellence, HRBPs, DDAT, Finance, and business stakeholders
Oversee the end-to-end delivery of HR solutions and services across tiered support, self-service, and COE channels
Monitor service performance in real time; proactively identify trends, risks, and breaches and drive corrective action with service owners
Build and operate the HR analytics capability spanning service analytics and workforce analytics

Requirements

What you’ll need

8+ years of progressive experience in HR operations, HR shared services, service management, or HR analytics roles
Demonstrated track record of designing and running service performance frameworks (SLAs/KPIs)
Hands-on experience with HR case management / service delivery tools and HCM platforms
Strong experience with BI/analytics tooling and building dashboards that drive decisions
Bachelor's Degree (required)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HR operationsHR shared servicesservice managementHR analyticsservice performance frameworksSLAsKPIsBI toolsanalytics toolingdashboard building

Soft Skills

data-driven decision makingtrend identificationrisk managementcorrective actioncollaborationcommunicationgovernancebest practices implementation