Customer Service Representative

CVS Health

Customer Service Representative providing support for healthcare benefits and claims at CVS Health. Focused on customer satisfaction and resolving inquiries efficiently.

Posted 6/16/2026full-timeRemote • Missouri • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Actively listen and be an advocate for customers
Resolve customer inquiries and issues efficiently
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions to enhance satisfaction
Collaborate with team members and other departments to address service issues

Requirements

What you’ll need

6+ months of customer service experience
Basic computer skills
Must live in Central Standard Time Zone or Eastern Standard Time Zone.
1+ years of customer service experience in a contact center environment (preferred)
1+ years of claims, provider, dental, medical or other related healthcare experience (preferred)
Microsoft office experience (preferred)

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
$2,000 sign-on bonus after 9 months of service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceclaims experienceprovider experiencedental experiencemedical experiencehealthcare experiencebasic computer skillsMicrosoft Office

Soft Skills

active listeningadvocacyproblem-solvingcustomer educationproactive solutionscollaborationcommunication