Reasonable Accommodations Case Manager

CVS Health

Reasonable Accommodation Case Manager managing ADA compliance and workplace accommodations. Collaborating with leadership and HR to ensure timely and legal handling of accommodation requests.

Posted 6/16/2026full-timeRemote • Connecticut, Massachusetts, Montana, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $46,988 - $112,200 per yearWebsite

About the role

Key responsibilities & impact

Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
Review and analyze medical documentation to determine functional limitations and job-related restrictions.
Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.

Requirements

What you’ll need

3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
Experience managing complex accommodation cases in a large, multi-state organization.
Exceptional communication, analytical, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
Bachelor's degree in Human Resources, Business Administration, or related field; or equivalent experience.

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
comprehensive benefits package

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ADAADAAAFMLAcase assessmentreasonable accommodation administrationmedical documentation analysiscompliance documentation

Soft Skills

communicationanalytical skillsproblem-solvingorganizational skillsconfidentialitydiscretion