Senior Client Support Representative

CVS Health

Senior Client Support Representative managing client support training programs at CVS Health. Ensure high-quality support for both new hires and experienced specialists.

Posted 6/11/2026full-timeIdaho, Minnesota, Texas • 🇺🇸 United StatesSenior💰 $19 - $39 per hourWebsite

About the role

Key responsibilities & impact

Manage and maintain department training programs, including new hire onboarding
Prepare monthly meetings for department focused on upskill training the department
Coordinate feedback surveys to assess training program effectiveness and identify areas for improvement
Collaborate with department leaders to identify and address training gaps
Update and maintain training curricula to ensure relevance and accuracy
Proactively recommend and implement changes to training programs as needed
Track and analyze training data to identify trends and measure program success
Step in to facilitate leadership and trainer development courses as required
Develop appropriate documentation for work processes, such as job aids, work instructions, quick reference guides, and simulations
Create and send colleague-level and leader-level communications as needed for system enhancements and other changes that impact new hire curricula and resources
Conduct regular audits of training materials, work instructions and processes to ensure compliance with company policies and standards
Support cross-departmental projects by providing training expertise and ensuring smooth integration of new processes or tools
Organizes continuous learning and professional development opportunities to help department stay updated on changes in the Prescription benefits industry
Supports via communication modules, desk drops, regarding changes in the Prescription benefits industry to expand the knowledge and skillset of supporting teams
Assists with research of escalated client/AM concerns
Supports questions from supporting teams on processes and procedures

Requirements

What you’ll need

3-year tenure experience in call center and health care production
2-years of experience in production in Client Support as a Client Support Representative II or III
Adept at problem solving and decision-making skills
Experience working in a production environment
Computer savvy and proficient in Office 365 applications including Teams, Excel, PowerPoint and Word
Excellent multi-tasking skills and time management
Results-oriented and self-motivated
Demonstrated ability to proactively identify and implement improvements
Proficiency in tracking and analyzing data to inform decisions
Strong familiarity with project management principles and practices

Benefits

Comp & perks

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

training program managementdata analysiscurriculum developmentleadership developmentdocumentation creationcompliance auditingproblem solvingdecision makingproject management

Soft Skills

communicationmulti-taskingtime managementresults-orientedself-motivatedproactive improvement identification